FIS Key Account Specialist

Title

FIS Key Account Specialist

Job Description
FIS Key Account Specialist entails being the go-to person for a number of high profile Netstar clients which meet the specifications. This includes taking ownership of these accounts from a Fleet Intelligence perspective relating to being a liaison between Netstar and client, setting up processes to add value to client's operation, managing hardware/software tickets and cases, creating specialized reporting, and ensuring that clients SLA and Scope is met at all times. The operator will be based at the Netstar head office in Midrand, however this position also requires a lot of travel as the KAS is to meet and engage with Clients on a daily/weekly/monthly basis, based on client's requirements.

Key Roles / Responsibilities

Taking Ownership of client accounts Cradle to grave
Setting up of SLAs / Scopes of work
Visiting Clients - daily, weekly and monthly
Building relationship with client
Setting up, running with and completing specialized client projects
Identifying processes to better client service
Sending feedback regarding client status, concerns and improvement to management
Conveying and actioning client requirements to relevant departments
Liaison between different departments
Daily/Weekly/Monthly Feedback to Bureau Management on reporting / non reporting units
Working closely with Planning department regarding fitments
Escalating and sorting out support/software related issues on clients systems
Ensure client satisfaction with Netstar services
Escalate problems for speedy resolutions
Produce reports to meet client requirements
Analyze data accuracy prior to distributing reports
Managing Tagging System
Provide System training if needed on site
Identifying faulty units, getting contact details and emailing Bureau/PSD to arrange attendance