What will I be doing?
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the F&B Team Leader in managing F&B, ensuring the smooth running of F&B outlets during assigned shifts, and helping to provide memorable brand-specific brighthearted guest experiences:
- Come to work every day with a smile on your face
- Perform all duties of a F&B Host, but take on additional supervisor responsibilities
- Be a role model for others concerning brighthearted brand-specific behaviours
- Assist Guest Operations Manager and F&B Team Leader in providing a positive work environment to F&B Hosts that allows everyone to thrive and fulfil their potential
- Plan your shift, update yourself on relevant information and brief your F&B Hosts at shift beginning accordingly to ensure you and your F&B hosts deliver great guest experiences.
- Supervise and coach F&B Hosts on the job in delivering brighthearted guest experiences on all your shifts
- Be willing to roll up your sleeves and help in other departments during busy periods and as required
- Seek guest feedback on the spot in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences at all times
- Plan and train new and existing Front Office and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the F&B Team Leader and Guest Operations Manager
- Be a positive and very active contributor in meetings (e.g. Huddles) with the Front Office team to help achieve / maintain a high level of trust & engagement
- Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
- Every 6 months, rotate to a new Champion area (e.g. Hilton Honors, CleanStay, rostering) our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
- Coach & train 2 4 F&B Hosts, as assigned on a rotating six month schedule
- In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of coachees and suggest development opportunities for them in the coming months.
- On-board and supervise assigned coachee team members, ensuring execution of agreed development or performance improvement actions
- Give praise to high performers on your shifts and show recognition on the spot
- Be responsible for the management of the entire F&B Operations or assigned F&B outlet in the absence of the F&B Team Leader
- Help in ensuring that all F&B hosts understand their purpose and are fully equipped with the tools, skills, behaviours, and knowledge required to deliver a high quality and brand unique brighthearted F&B guest service.
- On request of the F&B Team Leader or Guest Operations Manager, hold pre and post shift briefs with the F&B Service team and ensure that learning is applied by all F&B Team Members during the next shift
- Execute other duties as assigned by the GM, Guest Operations Manager and F&B Team Leader
- Assist as an when needed and as directed by the Guest Operations Manager in the Front Office Department and may have to take on responsibilities during the course of your role in the Front Office Department.
A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Food and Beverage experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Flexible to work in different departments as and when needed
- Previous experience in hotel industry
- Previous experience in supervising and/or delegation
- Willingness to develop team members and self
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hampton by Hilton Sandton Grayston
Schedule
Full-time
Brand
Hampton by Hilton
Job
Food and Beverage
