My Client in the Hospitality Industry is urgently looking for a Food and Beverage Supervisor / Manager situated in Pietermaritzburg.
Job Purpose
To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
To assist with the responsibility for the day to day running of the event services department within the overall policies and controls established by the Company and Hotel General Manager, ensuring that the brand values and standards are delivered and profitability achieved.
Key Responsibilities
Customer Focus:
To implement the consistent delivery of superior customer service through the Customer Service Programme.
To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.
To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
Business Awareness:
To be aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits.
To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
To maximise opportunities for departmental sales and profit and other related targets
Specific Job Accountabilities
To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.
To assist with stock-takes where required.
To follow procedures for food and beverage controls at all times.
To assist with maintaining and improving departmental operating standards.
Growing The Business:
To positively approach sales opportunities in order to maximise sales revenue and exceed budgeted sales targets for the department.
To assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This to include the planning, implementation and review of promotions.
To keep all department team members sales focused.
People Management:
To assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the Hotel.
To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
To continuously coach and counsel colleagues.
To measure the success of food and beverage services training in meeting departmental objectives.
Controlling The Environment:
To supervise the department to ensure effective operation on a day to day basis, whilst maintaining company brand standards consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
To implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
Other:
To act as the Hotel Guest Relations Manager as required, ensuring a professional and friendly service throughout the hotel where this forms part of your responsibility.
To keep yourself informed of the Hotel goals and objectives, and those of other departments, maximising the role you play in delivering the hotel budgeted targets.
Salary K15 to K18, based on experience.
Email detailed CV, Certificates, contactable ref's and recent photo to bernadette@cnwweb.co.za 061 391 1466
