Grade 7 Senior Service Designer

Location

East Kilbride, London

About The Job

Job summary

Rosa is a shared IT platform that enables communication and collaborative working at SECRET across the majority of UK and devolved government departments and sensitive industry partners.

The Rosa Service Organisation provides fixed and mobile SECRET products and services in 166 countries across the globe, allowing our users to create and share information securely.

We use some of the most innovative and exciting information security technology in the world to protect our national interests whilst enabling our users to work in far more efficient ways than any previous solutions have allowed.

Respect, collaboration, and trust are at the core of our values. We believe in our mission to protect the most sensitive information in the UK. We can only do this by being an inclusive, diverse, and flexible organisation.

You will work within the Design & Technology department alongside User Researchers and Product Managers to design the service wraps for our ground-breaking products.

Job Description

At the Rosa Service Organisation you will:

• Engage with User Researchers, Product Managers, Business Analysts and Service Team Members to plan, visualise and define new user and service processes by exploiting a range of service design methodologies.
• Develop and own the service design templates and process maps for your products.
• Manage service design for your products through the phases in our product lifecycle, from the initial assessment in Discovery to increasingly mature iterations in Beta and Live.
• Continually assess the requirements for and performance of service designs to inform the definition of new processes and improvements to existing ones.
• Support Product Managers, Delivery Managers and Service Transition Managers to get products approved at our fit for purpose assessments, change management meetings and fit for use assessments.
• Define service management information and performance metrics and analyse this information in order to present it to colleagues and senior management.
• Produce support documentation and training materials to make it easy for your colleagues to understand how to adopt your service designs.
• Work alongside our Product Managers and other Service Designers to further develop our Service Design process, standard and templates, and help inculcate these in the wider organisation.
• Be involved in hiring Service Designers and contractors.
• Line manage and mentor Service Designers and handle issues relating to the performance and conduct of staff in line with UK Civil Service values.

Person specification

We will use the essential and desirable skills and experience to help evaluate technical competence.

You must have:

• Worked in a digital service design setting, negotiating design briefs, leading service design activities, and delivering service outcomes based on user and business needs.
• Selected and run service design activities (data gathering, workshops, analysis and synthesis, prototyping, user journeys and service flows) for different lifecycle phases and situations.
• Used insights from data and research to effectively communicate design approaches within a multidisciplinary team.
• Communicated complex processes in clear written and graphical formats, including using visualization tools, e.g. Microsoft Visio.

You will ideally have:

• Worked in an environment that is developing many products at once with limited resources, and where your work fits into a larger programme or portfolio.
• Supported team members to understand service design and its value in delivering fit for purpose and fit for use services.
• Used agile or lean ways of working and tools for managing epics, user stories and tasks, e.g., Jira, Confluence.
• Understood the Government Service Standard and Service Manual.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service

Technical Skills

We'll assess you against these technical skills during the selection process:

• Evidence and context based design
• Experience of working within constraints
• User Focus

Benefits

Alongside your salary of 53, 000, Foreign, Commonwealth & Development Office contributes 13, 937 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• We understand that people are at the heart of our success. We promote and encourage all our staff to follow continued professional development, offering our staff access to a range of learning and development opportunities.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

Step 1.

A CV setting out your career history, with key responsibilities and experience. Please ensure you have provided reasons for any gaps within the last two years. Your CV must evidence how you meet the behaviours and technical skills in the candidate pack.

Step 2.

Additional Eligibility Questions. Answers to these questions will determine if you are eligible to apply.

Applications will be sifted anonymously so please remove any biographical data that would identify you.

As part of the online application process, you will be asked several diversity-related questions. If you do not wish to provide a declaration on any of the characteristics, you will have the option to select prefer not to say. The information you provide when submitting your application will help us monitor the Civil Service commitment to diversity and inclusion. You can refer to the Civil Service Diversity and Inclusion Strategy for more information.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window) . See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jack Coyle
• Email : rsorecruitment@fcdo.gov.uk

Recruitment team

• Email : rsorecruitment@fcdo.gov.uk

Further information

If you wish to make a complaint you should email HRDirectUK@fco.gov.uk. If you are not satisfied with the response you receive from the FCDO you can contact the Civil Service Commission.