We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
Your responsibilities will include:
- Assisting in the setting up of SOP's for all clients across the delivery platform
- Constantly monitor and upgrade SOP's where necessary
- Train and set up new franchises
- Train SOP's at a franchisee level
- Set and maintain service levels of franchises
- Adherence of franchisees to branch blue print and franchise agreement
- Set and manage KPI's at franchise level
- Regular audits to assess & measure performance
- Travelling locally in and around an allocated region, as well as travelling to allocated regional branches quarterly
- Driving the company policies, procedures and brand standards through regular auditing processes
- Train & guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business success
- Assist franchisees in the training of their employees
- Monitoring & measuring branch performance and productivity against SLA's through system checks and reports
- Presenting solutions to solve problems to help drive the momentum & success of the franchisees business
- A FM must be the 'protector of the brand' at all times, working towards brand recognition and business growth
- Grade 12 or equivalent
- Diploma or equivalent
- 3 years in a supervisory/management position
- Microsoft Office experience in word, excel & PowerPoint
- Training experience will be beneficial
- Operational experience managing national or regional operations
- Previous hospitality/retail franchise working experience will be to your advantage
- Previous experience in the logistics industry is not required
- Proven track record in delivery and execution
- IT or tech savvy will be advantageous
- High energy, self-starter
- Execution bias
- Understand how technology works for business
- Project management
- System and process orientated
- Attention to detail while still seeing the bigger picture
- Understand convenience and customer service
- Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
- Comfortable with change and an excellent team player
- Low on ego, high on delivery and execution
- Organization & sound communication will be key success factors of a FM
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
