With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The incumbent of the role is accountable for providing leadership, strategic direction, co-ordination, oversight and development.
The role is accountable for supporting the development of strategy, translating this into plans for execution for the respective areas, driving operational implementation, fostering a culture of operational excellence and adoption with specific performance measures and control systems.
The incumbent is accountable for effective management of fraud risks, mitigation strategies, risk management and governance frameworks ensuring that fraud losses remain within the set fraud risk appetite including adoption of best practice methodologies. Leadership and management of sustainable policies, systems and procedures.
Furthermore, the role evaluates, reviews, and reports on risk types across the portfolio. This includes identification of potential fraud trends, threats and Modus Operandi. The role delivers the required operational risk and regulatory reporting.
The role is responsible for financial management and budgeting as well manages stakeholder relationships across the bank and externally where required. The role provides leadership guidance to the teams as well as acts as a technical subject matter expert for the area, helping to solution complex cases.
Job Description
Accountability: Strategy and Execution
- Understand the overall fraud environment, its dynamics, trends, modus operandi and strategies to enable achievement of business objectives.
- Partner with Fraud strategy to develop and implement comprehensive fraud detection strategies and rules that balance fraud loss, cost of execution, and customer experience.
- Translates strategic plans into tactical and operational plans and processes, ensuring successful delivery of the strategy and risk and compliance activities.
- Deliver continuous improvement of fraud detection and decision rules, de-risking processes as well as tools and systems, driving recommendations for enhancements to Fraud Strategy and other relevant stakeholders to improve effectiveness and efficiency.
- Operationalise new fraud detection rules, product threats and mitigating controls.
- Provides management direction and oversight for managers.
- Deals with operational issues and escalates to senior stakeholders as required.
- Ensure delivery of Fraud Preventions and Investigation and Intelligence services to meet requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and co-operating effectively with other business unit delivery requirements across the Group.
- Support rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
- Perform governance and oversight on selected management/steering committees, to provide guidance and control governance oversight regarding their target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.
- Deliver in accordance to budget and drive cost efficiencies to optimize both business efficiency and financial performance for the area.
- Negotiate and agree performance targets, taking accountability for overall achievement of objectives across direct reports. Objectives include (but are not necessarily limited to) colleague satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance.
- Take overall responsibility to co-ordinate and provide leadership for members in your area to achieve business performance and objectives.
- Develop a high performing team by embedding formal performance development and informal coaching.
- Sustain long-term business continuity by ensuring that business risks are identified, and effort is directed to designing and governing controls to mitigate risks.
- Ensure all required risk controls are recorded, monitored and effectively mitigated to deliver full management assurance and audit compliance.
- Ensure that processes, control requirements and risk management frameworks for the area are continuously reviewed and updated and understood by all members of the team.
- Oversee the reporting of risk controls and risk indicators in the required format to Governance.
- standards.
- Manage internal and external stakeholder engagements (e.g., fraud solutions areas, products and segments, fraud strategy, regulators) to provide assurance on the soundness of reporting.
- Work closely and collaboratively with other Fraud Solutions areas, as well as other areas in the bank (e.g., products and segments, Fraud Strategy) to deliver on required Fraud service and reporting requirements and expectations
- Manage relationships and SLAs with areas for which Fraud preventions services are provided.
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
