- Understand product strategy with regards to personal development activities
- Have a highly motivated and professional, customer oriented and solution focused way of working within the team
- Purchase and supply of spare parts
- Be responsible for aspects of inventory needs for Repair Shop and Field Technicians based on actual service tasks and standards
- Ensure all that all Repair Shop & field service administrative data is accurate and reported as directed
- To be responsible for aspects of inventory control for the Technical Repair Shop and Field Technicians, also ensuring that any return parts / equipment are processed correctly and in-line with SOPs
- Support the business teams and participate in contract/business review meetings as appropriate, assisting in contract tender submissions as relevant in an accurate and timely manner
- Oversee the tools and stock/inventory control of all responsible technicians to maximize ability to repair at first call out
- Ensure that all Repair Shop, loan and field calibration / test equipment is monitored, controlled and reported as directed
- Provides system support or complete any documentation on TAM / SAP regarding the invoicing, service report correction, BSC evaluation and master data for services
- Manage training calendar for relevant technicians
- To maintain good working relationship with QC / Regulatory Affairs, and to liaise effectively with them when deviations or problems are encountered
- Interact with the relevant business teams, having a full understanding of the regional and company objectives
- Visit customers within the region assessing and documenting customer satisfaction surveys
- Develop relationships with customers and support the business teams to develop the sales of service contracts
- Keep up to date service relevant manuals
- Advise customers on technical training/course workshops at local level where required
- To comply with all Health & Safety requirements of the job and to consider the Health & Safety of others while carrying out their job
- Contribution to established company Quality Management System by complying with the according procedures and instructions in respective area of responsibility
- To comply with the Company environmental requirements and to dispose of waste according to Company Environmental Policies
- To comply with Company rules and Policies in relation to Data Protection and Confidentiality as it applies to their job
- Ensure that any and all SOPs are followed
- Required training and education:
- Educated to minimum NQF 5 certificate
- Required professional experience (in years):
- At least 2-3 years professional experience in equivalent or similar functions ideally in a healthcare or healthcare-related business environment
- Important personal qualities:
- Strong customer orientation and ability to represent FME towards the customers
- Strong professional attitude characterized by a result, quality, patient and customer oriented working style
- Strong structured approach leading to pragmatic and effective solutions
- Strong ability to set priorities and take decisions even under changing conditions
- Strong ability to work as a self-starter and self-responsible
- Strong communication skills
- High level of flexibility, openness and empathy well balanced with high resilience, persuasiveness, self-confidence and good ability to work in a structured way even under pressure
