Front Office Consultant: Recoveries and Liabilities

Your time is now to be your exceptional best at Old Mutual!

Job Description

Perform all front office requirements management actions on all non-referred Third-Party claims, ensuring all relevant information is obtained from client or broker, and relevant parties, to enable optimization of recoveries.

Perform the front office requirements management and collation of information on claims 3rd Party Recoveries and Liabilities.

• Review all claims with subrogation potential for possible identification of third-party recovery, while providing superior customer experience.
• Gather information, working towards ensuring the correct decision is made with consideration to referring the claim for further merit handling.
• Keep record of claims referred and provide fortnightly feedback to management.
• Identify potential fraudulent cases and refer these to the relevant in-house teams.
• Ensure comprehensive information is obtained from client, broker and third parties to increase chances of recovery.
• Manage and own the customer experience for all clients and brokers, including third parties to meet SLAs.
• Evaluate all claims received to prevent possible leakage to the company.
• Provide feedback to relevant teams where gaps are identified regarding quality, processes, and optimize OMI to collect the right information up-front.
• Handle and resolve complex technical cases or referrals.

Service delivery to ensure customer satisfaction

• Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures, and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules to manage achievement of service delivery goals.
• Share knowledge and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time and resources in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process, and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends, and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high-performance culture amongst team members.

Experience, Knowledge & Skills Required

• Bachelors degree in Law.
• 1 2 years experience in recoveries or liabilities in Insurance claims.
• Extensive knowledge and experience using the Microsoft Office suite, specifically MS Projects, Excel, and PowerPoint.

Skills

Education

Closing Date

18 April 2023

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.