Front Office Manager

A vacancy is available at Three Rivers Lodge in the Reception front office area as a Front office Manager. The position reports to the General Manager. JOB PURPOSE: • Responsible for the smooth running of the front reception Department • Supervises all reservations,(Booking of rooms, specials) etc… • Answering to all customer queries, questions and requests • Cash-up balances are done as per SOP • Monthly cost effective planning / budgeting • Responsible for profitability of reception • Responsible for training, motivating and developing staff • Daily/weekly and monthly reporting • Daily management meetings • Stock takes • Compile shift rosters • Ensure company policies are adhere to at all times • Ensuring that all guests expectations are met. Requirements: • Matric / Grade 12 Certificate • Relevant qualification in hospitality will be an advantage • Strong Administrative and leadership skills • Semper system knowledge will be an advantage • Exceptional customer service • Working knowledge of Excel and word • Minimum 3 year working experience within the relevant position will be an advantage • Well-spoken and well-presented individual • Willing to work shifts • Must have own transport If you fit the minimum requirements you can forward your CV, copy of Id and copies of qualifications to hr@threeriverslodge.co.za or hand to reception on or before the closing date: 07.06.2017 NB !!! Ensure to apply with reference number: Hr/Recp/02/2017 Note: If you haven’t heard from us within the next month, take it as your application was unsuccessful, and we thank you for your interest in our company.