At Radisson Blu Hotel, we are one team and make memorable moments for our guests.
Our first class Front Office Department is the heart of the house, and our Front Office Managers exude patience, empathy and personality to host the show through a well-rehearsed, people focused and empowered team.
A smile is essential, but you cant hide behind it, you must be confident in business essentials and revenue generation.
Key Responsibilities of Front Office Manager:
- Is available to register, process, and greet customers promptly
- Arranges fulfilment of customer services by working with Front Office staff, Housekeeping, Reservations and Room Service.
- Allocates rooms and issues appropriate keys.
- Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment.
- Is aware, at all times, of current room status and room availability.
- Is fully aware of, and knows how to handle, all current and future hotel promotions.
- Minimises loss of revenue by adhering to all established credit procedures.
- Insures all guests establish credit upon check-in.
- Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
- Receives proper approval codes for cash and credit card paying customers.
- Adheres to hotel policies regarding the use of cash banks.
- Communicates effectively with guests and colleagues.
- Demonstrates teamwork by co-operating and assisting colleagues as needed.
- Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests.
- Uses the Yes I Can! approach to respond to negative comments and complaints and follow-up.
- Issues appropriate keys to guests and staff according to the hotels guidelines and policies
- Assist with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis.
- Attend to Guests enquiries, requests, complaints and compliments.
- Monitor departmental costs to ensure performance against budget.
- Ensure proper training and procedures are in place to ensure provision of quality services.
- Attend to crisis or emergency situations and perform service recovery.
- Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
- Monitors Front Office personnel to ensure a guest receives warm attention and personal recognition.
- Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
- The ability to display a high degree of professionalism and integrity as befitting a member of management.
- Proficient in all Front Office and Guest Relations procedures to be a resource when needed
- A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
- Commercially aware
- Driven and ambitious to inspire the team to consistently deliver and exceed service standards
- Clear thinker with excellent communication abilities
- Strong working knowledge of Opera Property Management System
- Fluent in English both verbal and written skills
- 3 - 4 years experience as a Front Office Manager
Skills
Microsoft Office
Fluent in English
Attention to detail
Possess a Yes I Can! spirit
Opera Management System
By applying you confirm you have these skills.
