Category: Ops & Admin - OF6310
Posted by: Alexander Forbes
Posted on: 01 Jul 2024
Closing date: 08 Jul 2024
Location: Sandton
Purpose Of The Job
To maintain a portfolio of funds by producing monthly bank reconciliations, cash flows as well as the daily accounting function of the highest quality.
Overview
Education
- Matric Essential
- Higher certificate/Diploma : Accounting Recommended
- 2 - 3 years retirement fund accounting experience - Essential
- Computer literate in MS Office Suite (Advanced MS Excel requirement) Non Negotiable
- Good verbal and written communication skills
- Proficiency in excel (v-lookups, x-lookups, (macros) (advantageous) Competencies
- Excellent working knowledge of Microsoft packages, In-Depth knowledge of Excel, (Macros advantageous) Core competencies
- Analytical thinking
- Detailed Orientated
- Strong Knowledge of Customer care, processes and techniques.
- Excellent Problem Solver
- High attention to detail and accuracy
- Excellent customer service
- Excellent communication verbal and written
- Strong analytical ability and logical thinking style
- High sense of accountability
- Team player
- Goes the extra mile
- Strong problem Solving / Investigative mindset for historical queries.
- Ethical behavior / honesty / transparency / modelling of values.
- Excellence orientation.
- Analytical thinking
- Detailed Orientated
- Strong Knowledge of Customer care, processes and techniques.
- Excellent Problem Solver
- High attention to detail and accuracy
- Excellent customer service
- Excellent communication verbal and written
- Strong analytical ability and logical thinking style
- High sense of accountability
- Team player
- Goes the extra mile
- Strong problem Solving / Investigative mindset for historical queries.
- Ethical behavior / honesty / transparency / modelling of values.
- Excellence orientation.
- Flexibility / adaptability.
- Personal growth orientation / learning agility.
- Resilience / perseverance.
- Stress management.
- Rule orientation.
- Results & solution focused (drive, energy & follow through).
- Self-management (planning, prioritizing & time management).
- Professional and mature business attitude.
- Ability to take ownership, be accountable and responsible for self.
- Effective and decisive communication ability.
- Willing to study in order to familiarize themselves with the industry.
- Strong excel skills.
- Financial calculations.
- Strong analytical skills.
- Strong aptitude for problem solving and ability to identify patterns.
- Ability to keep tight controls.
- Ability to work independently.
- Manage own portfolio.
- Attend to emails and queries once received within a reasonable time frame.
- Manage clients expectations and adhere to SLAs.
- Carry out instructions given by specialist and line manager.
- Ability to communicate effectively to all.
- Prioritise tasks and meet deadlines
- Ability to multi task and work in a high pressured environment.
- Willing to be a team player by stepping in to assist when needed.
- Flexible and adaptable to change. Business skills
- The ability to carry out a business task effectively with determined performance and results within a given time.
- Planning time to achieve goals.
- Strong Retirement Fund industry knowledge.
- Strong knowledge of the Pension Funds Act.
- Relationship building skills.
- Strong oral & written communication skills.
- Strong accounting knowledge
- Ability to multi-task.
- Ability to anticipate and manage change.
- Ability to work under pressure.
- Innovative thinking and delivery.
- Problem solving/investigative mindset for historical queries Functional skills
- The ability to work co-operatively in a group, to be a member of a team and work towards the purpose of a common goal.
- To have the energy and drive required to meet the challenges of work.
- The willingness and ability to follow prescribed rules, procedures and instructions within a defined framework
- The ability to align your behavior with the needs, priorities and goals through commitment and determination
- The ability to accept change and adapt ones approach to maintain efficiency within a variety of circumstances, and with individuals and groups within the organization, processes, protocols, requirements, or cultures.
- The ability to express oneself clearly in written communication in order that the content is understood by the receiver.
- A professional and friendly manner and the ability to deal with all levels in the organization
- The ability to handle stress and problems without loss of focus, enthusiasm and professional composure.
- Confident.
- Ability to influence others positively.
- Professional and mature business attitude.
- Client Service Orientation.
- Ability to manage expectations.
- Self-awareness.
- Resilient.
- Responsible & accountable.
- Resourceful problem solver.
- Strong analytical skills.
- Effective Communication.
- Results-Orientated.
- Strong Business sense.
- Ability to interact with clients. Key performance areas
- Quality and timeous output of deliverables.
- Complies to procedures, processes, policies to eliminate possible risk to the fund and Alexander Forbes.
- Accountable for maintaining portfolio of funds as per entire Alexander Forbes processes and procedures. Stakeholder and client relationship
- Effective communication with 3rd Parties in order to resolve issues; ensure effective integration between admin and accounts system.
- Effective communication with external clients to ensure the adherence to (treating customers fairly).
- Establish strong, trust based relationships with internal clients, external clients and other teams within AF Administration Services.
- Effective communication with all relevant parties within Alexander Forbes to achieve the goals and targets.
- Working collaboratively with other departments to coordinate client interactions and resolutions to their needs.
- Client satisfaction with all presentations of cash flows at trustee meetings is obtained.
- Communicate effectively with our clients to resolve issues without escalations and ensure client expectations are met.
- Ensuring that the Treating Customers Fairly TCF values are top of mind in all dealings with internal and external clients.
- Developing and enhancing own skill levels. Knowledge and skills
- Performs duties within own area with direction from Specialist/Line Manager.
- Computer literate (outlook, excel (advanced level), word (basic), PowerPoint (intermediate level), Microsoft teams (intermediate level).
- Excellent oral & written communication skills.
- Ability to multi-task under high pressure.
- Ability to understand the applicable legislation relevant to function.
- Knowledge of retirement funds.
- Demonstrate a track record of building internal and external relationships.
- Innovative thinking and delivery. TCF
- Fulfills his/her duties in such a manner that the relevant TCF outcomes are delivered.
- Constructively speaks up about any TCF short-coming in any part of the business.
- Quickly owns up to any mistakes or oversights he/she may be party to that may have negative TCF consequences (such behavior is never punished Operational effectiveness
- Responsible for uploading all rate changes onto SharePoint and Khanya.
- Ensure rate change documentation is completed correctly and timeously according to procedure prior to updating SharePoint and Khanya.
- Reconciliation and completion of bank reconciliations per procedure.
- Monitoring of unallocated accounts (Risk UAs) and corrective action taken.
- Producing of quality management committee reports (cash flows) per procedure.
- Accurate and timeous reconciliation and payment of administration and re-insurance premiums per participating employer monthly.
- Ensure that all risk recons are always maintained and kept up to date.
- Ensure risk recons are sent through to all reinsurers once payment has been made.
- Requesting adhoc payments timeously according to procedure.
- Requesting adhoc switches timeously according to procedure.
- Assisting others in the team when the need arises.
