JOB DESCRIPTION
- Leading the store team by being a Brand Ambassador who represents the brand and builds guest loyalty
- Deliver exceptional guest experience by implementing and monitoring our guest experience strategy and standards within the store
- Achieving store results by driving and ensuring achievement of turnover, new accounts and rewards programmes
- Effectively managing the stock and minimising in-store risk
- Grade 12 (Matric)
- Proven experience operating at a leadership level. A leader who develops, inspires, motivates and drives a high performing team
- Builds Customer Loyalty
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
- Customer Service Delivery
- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
About Us
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. Were a purpose-led business, and on this team, youll share the pride of making an impact across a whole industry.
Were the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
About The Team
@home is a well-established homeware and furniture brand offering its guests a full range of premium, quality homeware and furniture.
@home is looking for individuals who believe in the art of possibility, and delivering a true omni-channel experience.
Do you love making people feel at home? Are you driven by exceeding business and guest experience?
