General Manager

Develop, implement and adhere to strategic business plans, budgets and investment plans according to the annual business planning guidelines. Ensure that these are based on a good market and product knowledge, adequately foresee the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets. Always strive to improve market penetration.

Monitor results regularly and initiate corrective measures and action plans if the hotel performs below expectations.

Monitor performance to competitive set and initiate action if penetration development is negative.

Set objectives and delegate responsibilities to the management team.

Foster team work, open communication, shared information and co-operation.

Ensure the hotel management team utilizes in full all resources available in the Radisson Blu Hotels, Radisson Hotels & Resorts and Radisson Hotel Group System to support the hotel and enhance efficiency and know-how.

Ensure the management team understands the dimension of value when doing business. Ensure that the commercial aspects of decision-making are considered in all relevant areas (revenue management, investments, purchasing, employee scheduling, cost management, etc.)

Maintain a good working-relation and dialogue with the hotels owner(s).

Fully understand all contractual relations between Radisson Blu Hotels, Radisson Hotels & Resorts and the owner and secure that all obligations are met. Understand, foresee and act proactively regarding any potential conflicts between owners interest and those of the Hotel.

Know, understand and get involved in initiatives directed at local markets, such as senior management sales calls and customer events. Take initiatives that build brand awareness, such as participation in local organizations and clubs, which include decision makers, authorities, press and opinion leaders.

Secure maximum implementation, ongoing training and adherence to corporate guest satisfaction programs. Ensure that all complaints from guests are dealt with properly and personally, in accordance with the Yes I Can! Guidelines. The General Manager is to handle Guest complaints personally by a telephone call followed up by a letter. Monitor guest satisfaction reports and initiate corrective action if unsatisfactory.

Ensure that all employees in your hotel receive the necessary training, both in professional competence and in service attitude. Foster and encourage living up to the brand values. Encourage self-development. Support education initiatives and participation in task force assignments. Facilitate transfers within or beyond the Region. Ensure that good performers develop and move on into new positions and assignments.

Ensure that well prepared and commercially sensible short and long-term investment plans are developed. Seek approval in accordance with company guidelines. Monitor execution of investment projects. Include value considerations and appropriate Return On Investment calculations in the evaluation process.

Ensure that all Responsible Business policies and guidelines are implemented and observed at your hotel in addition to legal requirements. Actively promote the development of new approaches to environmental objectives and savings.

Skills

Excellent Communication Skills

Hotel Management/Business qualification desireable

Excellent knowledge and experience of full hotel operations

Excellent commercial and financial knowledge and experience

By applying you confirm you have these skills.

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