General Manager: Sales

What will you do?

Strategically implement operational plans to achieve the required sales KPIs. The General Manager will also be responsible for improving efficiency and increasing departmental profits

Minimum Qualification Required

Grade 12/Standard 10/NQF 4

Completed FAIS credits

Regulatory Exam (RE 5)

Key Individual (KI) Essential

Relevant tertiary qualification (3 years qualification) - Advantageous

Essential Requirements

Target Driven

Forward thinker

Must be highly proficient in dealing with clients and external partners at all levels

Strong Written and verbal communication skills

Attention to detail

Management skills

Self-motivated, inspire others

Problem solving skills and solution oriented

Flexibility

Ability to multi-task and cope with pressure

Performance management experience

Commitment to personal and team goals

Ability to apply business rules and processes

Provide technical guidance to team members

Responsibilities

• Continuous business improvement strategies

Implement growth strategies for the department

Improve call centre sales efficiencies and increase departmental profits

Drive sales while optimizing the operation

• Operations Management

Driving and achieving monthly targets

Responsible for implementing growth strategies for the department

Leading and directing the entire department

Develop a comprehensive sales and distribution strategy to maximize opportunities.

Investigate factors impacting performance and implement action plans.

Leverage innovations to maximize revenue of traditional and digital assets and products.

Direct the team in generating proposals that define a clear path to client satisfaction and revenue growth

Ensure that the overall area of responsibilities people indicators such as absenteeism, turnover, discipline, culture and employee employment, these areas should be maintained and remain healthy.

Develop a work schedule (short or medium term) in order to achieve planned commitments

Plan, schedule and review workload to improve productivity, and the ability to measure results against targets

• Reporting and Data Analysis

Analyze data to identify trends and risks

Conduct research by using data

Creating and submission of required reports

• Stakeholder Engagement

Engage and communicate with key stakeholders across the organization and consolidate inputs that are needed to achieve results.

Identify key stakeholders and build positive relationships.

• Comprehension of Business Benefits

Develop and manage the delivery of a strategy to evaluate and realize the business benefits and identify key plans to maximize on these

Do market analysis and research to spot new opportunities

Investigate factors impacting performance

• Costing and Budget Planning

Accountability of the budget and costing of operations in accordance with the yearly budget

Plan for the annual budget of the department/ business area you support.

• Leadership, People and Building Capability

Drive staff engagement across the business

Lead and direct the team to be able to reach operational efficiencies.

Communicate the plan and strategy needed in order to successfully implement the departments strategy and business plan within your team.

Encourage your management team to commit to reaching a common goal and achieve departmental business goals

Work with established development framework to build your own capabilities and those of direct reports

Provide a quarterly analysis with a gearing plan to HR and L&D in order to support organizations demand on training and recruitment needs

Establish own goals as well as team goals then implement a plan to track progress and measure accordingly to support and improve work performance.

Responsible for ensuring disciplinary code and procedures are enforced.

Minimum Experience Required

10 or more years insurance experience (Call centre experience)

5 or more years experience in managing others (Senior management experience)

Proven Sales Management track record

Solid understanding of Sales systems and applicable processes

Must have a proven track record of optimising sales and creating efficiencies

Must be able to formulate and implement strategic objectives

Solid knowledge and experience with planning and budgeting

Strong analytical capabilities

Ability to motivate and drive Sales performance

Proficient in excel

Technical Competencies

Action Planning

Commercial and Business Acumen

Computer Skills

Writing Skills

Presentation creation and skills

Reporting

Data collection and analysis

Personal Attributes

Builds effective teams - Contributing through others

Decision quality - Contributing through others

Directs work - Contributing through others

Business insight - Contributing through others

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing Date: 24 February 2023