German Customer Service Associate (CSA) - Order manager

As a Customer Service Associate (CSA) - Order Manager, you will manage the end-to-end process of customer orders, leveraging your technical skills and service management knowledge to ensure efficient and accurate order handling.

Key Responsibilities:

• Oversee and manage customer orders from initiation to fulfillment.
• Apply service management principles to ensure high-quality service delivery.
• Utilize technical skills to support product development and address order-related technical issues.
• Communicate effectively with customers, providing timely updates and resolving any issues.
• Demonstrate strong customer orientation and multitasking abilities.
• Manage time efficiently to handle multiple tasks and ensure results are achieved.

Qualifications:

• 1-2 years of experience in service management or a similar IT role.
• At least 1 year of technical experience related to product development.
• ITIL IV Foundation certification is required.
• Strong customer orientation, multitasking skills, and effective communication.
• Excellent time management and result-oriented approach.
• Proficiency in German at a strong B2-C1 level.
• English proficiency at a B2 level is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive and dynamic work environment.