Global Client Service Communications and Engagement Manager

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Brand, Marketing and Communications (BMC) function has an important role to play in helping to achieve EYs ambition to create long-term value as the worlds most trusted, distinctive professional services organization. We work hand in hand with the business to take services and solutions to market; bring our purpose, building a better working world, to life for our people, clients and communities; engage our people and build a high performing culture; and to build the commercial value and emotional resonance of the EY brand.

Through the collective power of BMC, and the other teams and specialists we work with, we aim to build a better working world by driving commercial value through distinctive marketing and communications that deliver measurable market impact.

The opportunity

The Global Client Service CE Manager will play a key role in supporting the delivery of the Global Client Service CE strategy, with specific responsibility supporting leadership communications and engagement activities, as well as providing agile support across the Global Client Service CE team.

The manager will work closely with the Global Client Service CE Leader to deliver exceptional communications and engagement for the Global Managing Partner Client Service, including content preparation and coordination for global leadership events such as GPG meetings, partner webcasts, people webcasts and contributions into other Client Service events (SLs, Global Markets, Technology etc). The manager will also work in an agile manner across the Global Client Service team to support the various sub-teams in driving programs for the business, including Global Managed Services, the G360 account portfolio and Technology. The individual will collaborate with peers and stakeholders to raise awareness and drive internal activation for priority initiatives. The manager will play a key role in the development of communications plans and engaging content, while managing the end-to-end production of internal channels, including videos, webcasts, newsletters, intranet, SharePoint and Discover sites etc.

About Global Client Service

Led by the GMP Client Service, Global Client Service spans a number of business dimensions including Areas, Service Lines, Global Markets, and Technology and Transformation. For purposes of this role, the coverage is focused on communications and engagement activities for the GMP CS, Global Managed Services, G360 account portfolio, and Technology and Transformation.

Teaming and collaboration with peers across Areas, Service Lines and Global Markets is critical to enable the execution of the broader client service agenda in alignment to NextWave.

Key Responsibilities

• Work closely with the Global Client Service CE Leader to support the execution of communications and engagement activities for the GMP Client Service
• Manage and coordinate interactions with creative design agencies, ensuring the delivery of world-class communications assets and materials
• Be the interface with business stakeholders in the sourcing and preparation of strategic content creation, with laser focused attention to detail
• As a member of the Global Client Service team, you will be agile and work collaboratively with peers to plan and deliver both specific business initiatives and team-wide programs including the annual Tech@EY Live event
• Facilitate/create impactful communications leveraging a broad channel mix (as appropriate) including newsletters, webcasts, videos, intranet, SharePoint, Discover, Yammer and Microsoft Teams
• Work closely with the peers across the global CE community to align, integrate and activate programs to drive increased engagement around key business priorities across relevant audiences
• Establish relationships and collaborate with BMC colleagues from across Global, Area, Markets, Service Lines and Sectors to understand the internal channels, initiatives and programs taking place across the global organization.

Skills And Attributes For Success

• Excellent communication, stakeholder and networking skills able to effectively manage and influence across multiple stakeholders.
• Good knowledge of EYs global business, NextWave global strategy and the technology solutions and capabilities that drive transformational change for our clients and for EY.
• Ability to synthesize complex information into simple, high impact messages and laser focused attention to detail.
• Strong team player, comfortable working collaboratively, virtually and independently.
• Ability to work in a high-paced and agile environment.

To qualify for the role you must have

• Excellent communication skills, including written, presentation, interpersonal, and project management experience.
• Demonstrate creative and independent thinking to develop strategy and execution of plans.
• High level of influencing and networking skills.

Ideally, youll also have

• Experience in a cross-border role, successfully managing multiple complex projects.
• Ability to present ideas and challenge views/perspectives while securing buy-in.
• Minimum of 5+ years of internal communications experience in a global professional services environment or similar industry.

What We Look For

Were looking for an experienced, A high-energy individual who embraces change and innovation to ensure that we can continue to deliver world-class internal communications and engagement programs in this transformative age. The individual should demonstrate proven ability to influence and build collaborative relationships with peers and business stakeholders. You will work well in a fast-paced environment and be able to demonstrate creative flair and independent thinking to execute projects aligned to business priorities.

What We Offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Heres a snapshot of what we offer:

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: Well give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the Apply link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The Exceptional EY Experience. Its Yours To Build.

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