Global Planning & Insight Manager (Workforce Management))
Job Description
IG Group opportunity
Group Reporting Manager (Workforce Management)
So, who are we?
Hello, were IG Group. No, not Instagram though we're a pretty big deal ourselves. Were a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? Weve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400, 000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.
Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and lets innovate together!
What Youll Need For This Role
The Group Finance department within IG are a team of global professional accountants, who are independent thinkers. We support the business growth through our commitment to the highest standard of financial data accuracy delivered via best practice governance and controls. We deliver this by exercising our accounting and financial knowledge to support stakeholders in making better informed decisions through strategic insights whilst adhering to a high standard of conduct through our professional integrity.
The Group Reporting Manager will report to the Head of Group Reporting within the Group Reporting team. The role is key to ensuring the accuracy and completeness of both internal and external financial reporting financial control of the Group, as well as providing advice and guidance on technical accounting matters to the Group. This role will support the Group Reporting Team in achieving its overall objectives.
Who Were Looking For
Youre curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. Youre also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you. We dont fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, lets raise the bar together.
- Develop and maintain accurate forecasts of contact volumes across channels, handing and staffing requirements.
- Work closely with operations management to understand changes to contract volumes, services levels and staffing needs.
- Analyse data and trends to identify opportunities for service level improvements.
- Monitor and Report on adherence to schedules.
- Ensure all forecasting and scheduling data is accurate and up to date.
You are an enthusiastic, open minded and curious individual with a can-do attitude. You embody our three core values to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritise your wellbeing and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith, or culture. If youre inspired by our way of working and can bring something new to our team of top-notch people, then youll find a home here. Requirements include.
- 2 years of experience as a WFM Forecaster or similar role.
- Experience in a contact center environment and knowledge of contact center metrics, including service level occupancy and AHT.
- Experience with workforce management software and tools
- Excellence analytical problem-solving skills.
- Knowledge on Genyses would be an added advantage.
- Strong attention to detail
- Strong interest in the financial markets
- Strong problem-solving skills, the ability to dive into the detail as well as operating at a high level.
- Strong stakeholder management skills across a diverse and international range internal stakeholders
- The ability to influence, persuade and drive outcomes.
- Strong technical knowledge with experience in multi-currency consolidation
- Confidence to challenge the current way of working and identify areas of improvement and efficiency.
- Ability to thrive in a dynamic environment which can be subject to regulatory and commercial changes.
- Industry experience
- External audit experience from a top six tier firm
- Financial services experience
- Experience of HFM Essential
- ACA or equivalent
- Proficiency in Microsoft Excel and Microsoft Word.
When you join IG Group, we want you to have more than a job we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, well support you all the way. And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the worlds best trading experience. Wed love to have you along for the ride.
Where youll work
We follow a hybrid working model; we reckon its the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, youll be welcomed into a diverse and inclusive workforce with a lot of creative energy. Ask our employees what their favourite thing is about working at IG, and youll hear an echo of our culture! Thats because you can come to work as your authentic self. The things that make you, you like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity can bring a fresh perspective or new skill to our business. Thats why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy. So, if youre keen to connect with our values, and lead the charge on innovation, you know what to do.
Apply now
Number of openings
Multiple
