With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To coordinate, plan & deliver day-to-day team tasks & activities in order to execute forensic transactions accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.
Job Description
- Allocate or assign the work to the team/service providers on time
- Investigate fraud incidents and collection of evidence.
- Properly documenting and record the evidence.
- Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
- Logging Risk Incidents
- Using a variety of investigative tools and methodologies to support the investigation to determine the fraud
- BAU - Case load, TAT
- Adhere to prescribed Service Level Agreements as requested by business Manages time effectively
- Ensure efficient and prompt service and responses to all queries raised e.g. Claims, Contact Centre, CCPs and Ombudsman queries or escalations
- Maintain a high level of professionalism in stakeholder interactions
- Working with product and application owners to develop better fraud controls and increase awareness.
- Provide all required fraud reports, submit timeously to the relevant stakeholders, daily, weekly and monthly as requested.
Further Education and Training Certificate (FETC): Law, Military Science and Security (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
