Summary
Hyatt Regency Cape Town is currently seeking for a dynamic individual to join you Sales and Marketing teams, as a Group, Conference & Events Coordinator, The Group, Conference & Events Coordinator will be responsible for ensuring that group events within the hotels meet the hotels level of quality standards.
Key Duties and Responsibilities; but not limited to:
- Preparing of quotes, follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event.
- Identify, solicit and develop existing and new accounts.
- Developing and monitoring action plans for designated accounts in order to meet departmental goals.
- Act as a liaison between the Company and the client and also serve as the spokesperson on behalf of the Hotel
- Plan and conduct creative site inspections
- Identify and profile new market opportunities.
- Set high performance standards and to pursue aggressive goals.
- Meeting with the client to ensure that all aspects of the vent or group are discussed to ensure that the operational teams are fully aware of the clients' requirements and expectations.
- Drafting of the Group Resume and/or Function Sheets Showing every aspect of the booking from arrival to departure and distributing this to the Operational Department giving them sufficient time to prepare.
- Conduct pre-con meetings before group arrival ensuring all required department HOD"S are present and that they are aware of their department's individual responsibilities.
- Preparing a detailed handover document in the form of a resume and duction sheet.
- Meeting & greeting of client for Groups and Events and introducing them to Banqueting Manager and relevant departments.
- Communicate all areas of concern as received from the client to relevant department heads.
- Ensure all accounts are finalized relating to groups and events with no outstanding payments on group bills before departure.
Qualifications, Skills & Abilities
- University Degree or Diploma in Hospitality or Tourism Management
- Minimum of 3 years of experience in Leisure sales in hotel industry is required.
- Strong written and verbal communication skills.
- Ability to keep a positive attitude in an extremely fast-paced and demanding work environment.
- Excellent organizational skills.
- Self-motivation and the ability to work unsupervised using own initiative.
- Computer Literate including relevant software and experience in using a PMS system.
- Excellent interpersonal and customer skills.
- Persuasive selling style to communicate the company's services & Facilities, policies and terms and conditions,
- Proficient in Microsoft office.
