Posted on: 07 July 2024
ID 918623

Guest Services Supervisor

A Guest Services Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As a Guest Services Supervisor, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Guest Services Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Assist with the overseeing of the entire Front Office operation to maintain high standards
  • Seek Guest feedback and make operational improvements
  • Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Manage staff performance issues in compliance with company policies and procedures
  • Assist in the recruiting, managing, training and developing the Reception Team
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
What are we looking for?

Guest Services Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous supervisory experience in Guest Services within the hotel/leisure/retail
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Durban

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office
Occupation:
Hotel jobs


This job offer is not active at the moment.
Apply for a job
You have already applied to this job position
Save ad
Code 10-14 Drivers etc

Code 10-14 Drivers etc

Transnet Port Terminal
Durban City
Jobin.co.za
General Worker

General Worker

Transnet Port Terminal
Richards Bay
Jobin.co.za
General Worker etc

General Worker etc

Transnet Company
Pretoria / Tshwane
Jobin.co.za
General Worker

General Worker

Transnet Port Terminal
Richards Bay
Jobin.co.za
General Workers

General Workers

Transnet Port Terminal
Durban City
Jobin.co.za
General Worker and drivers

General Worker and drivers

Transnet
Johannesburg
Jobin.co.za
General Worker and drivers
Jobin.co.za
General Labour

General Labour

Transnet Port Terminal
Richards Bay
Jobin.co.za