RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
Interested? Keep reading on!
Title: Head of Connectivity
Type: Full-time
Terms: On-site
Location: Considering applications from Cape Town, South Africa and Breda, The Netherlands
Tasks
Your North Star
Our Head of Product Connectivity will play a crucial role in efficiently driving all connectivity applications across our business and partners. This role includes managing and eventually expanding a small team to ensure smooth operations and comprehensive analytics.
Day in the Life of the Head of Connectivity
API Roadmap and Performance Ownership:
- Work with the Chief of Product and Global Partnership Program Manager on the API roadmap.
- Oversee performance of connections, including new builds, upgrades, and rebuilds, identifying and implementing improvements.
- Collaborate with internal teams (commercial, customer service, engineering, and product) to define and implement connectivity solutions.
- Work with external partners and vendors to establish and maintain robust connections and integrations.
- Troubleshoot and resolve technical issues promptly to minimize downtime.
- Implement improvements in XML, hotel PMS, and channel management connections for efficiency and agility.
- Focus on operational scalability to reduce manual workload across the business.
- Provide key insights to support strategic decision-making and reduce integration churn by guiding and supporting external partners.
- Manage and develop direct reports through training, mentorship, and performance management.
- Contribute to the overall success of the business as part of the Leadership Team.
Key skills:
- Proven experience in connectivity management, integration, and API management.
- Strong technical skills, including knowledge of APIs, networking protocols, and integration technologies
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners.
- Strong problem-solving and troubleshooting abilities, with a proactive approach to identifying and resolving technical issues.
- Experience working in a fast-paced environment with tight deadlines and changing priorities.
- Demonstrated ability to manage multiple projects and initiatives simultaneously, with a focus on delivering results.
- Experience with project management methodologies and tools.
- Ability to adapt to changing technology landscapes and industry trends.
- Strong leadership and management skills, with experience leading cross-functional teams
- Hospitality/HotelTech Experience
- Strong Problem-Solving Skills: You can identify and resolve technical and operational challenges quickly.
- Adaptability in a Dynamic Environment: You can stay flexible and proactive in response to evolving industry trends.
- Effective Conflict Management: Navigating stakeholder concerns with strong communication and negotiation skills comes easy to you.
- Customer-Centric Approach: Prioritising seamless, reliable connectivity to enhance user experience is what you love to do
Perks CT:
- Friday Lunches
- Mac environment
- Medical Aid contribution
- Incentive based commission
- Formal Training budget
- Annual Hotel experience
- Equity
- Birthday & Christmas Vouchers
- Holiday allowance (8%)
- Equity
- Mac environment
- Incentive based commission
- Formal Training budget
- Annual Hotel experience
- Birthday & Christmas vouchers
- Friday Lunches
- Accountability
- Beat Yesterday
- Clock Speed
- Deals a Deal
- Empower Another
