Satrix is the leading provider of index-tracking investment products and exchange traded funds (ETFs) in South Africa, with over R180 billion in assets under management invested in the range of ETFs, index-tracking unit trusts, life pooled and segregated portfolios that are specifically tailored for client-specific mandates or retail funds. A core part of the Satrix purpose is to drive the democratisation of investments for all South Africans, where SatrixNOW, the no-minimum online investing platform, is a key enabler to provide access for South Africans to Own the Market. Satrix is part of the Sanlam Investment Group.
What will you do?
The Head of Enablement for Operations and Investments is a strategic leader responsible for driving efficiency and cohesion across various business functions. This role involves spearheading initiatives to streamline operational processes, overseeing successful project delivery, and facilitating the integration of investments functions into existing operations and management of the partnership with EasyEquities. With a focus on collaboration and innovation, this individual works closely with cross-functional teams to identify areas for improvement, implements best practices, and ensures teams are equipped with the necessary skills through effective training programs. The role requires a seasoned leader with strong project management and problem-solving skills, a deep understanding of operational workflows, and the ability to foster a culture of continuous improvement within the organisation.
What will make you successful in this role?
Being problem-solving, proactive, and having the ability to project manage multiple deliverables at once within a fast-paced business and marketing environment will ensure success in this role. This role requires a self-starter, who is highly communicative, has a keen attention to detail and prides excellence in their work. The Satrix team is dynamic, supportive, and driven this role will provide opportunity to make a real impact in an area of the business that is critical and have direct impact on the business.
Key Responsibilities
- Drive the ecosystem digital enablement of strategic objectives and deliverables for the business.
- Develop and execute enablement programs to support the investments team and ensure seamless integration into existing operations.
- Provide leadership and direction in operational planning and implementation
- Streamline operational processes to enhance business efficiencies and service delivery with client satisfaction at the core.
- Collaborate with cross-functional teams to identify and implement process improvements in various ecosystem.
- Drive project management best practices to ensure timely and successful delivery of key agile projects.
- Co-ordination and management of EasyEquities - SatrixNOW partnership including oversight of the SLA management.
- Establish and maintain strong relationships with key stake holders to gather insights and align enablement efforts with business objectives.
- Analyze operational workflows, identify bottlenecks, and implement solutions to streamline processes in an agile manner.
- Provide leadership and guidance to project teams, fostering a culture of continuous improvement and innovation.
- Develop and deliver training programs to empower teams with the skills needed to excel in their roles.
- Monitor and report on key indicators, identifying areas for improvement and implementing corrective actions.
- Stay abreast of industry trends and best practices to ensure that the organisation remains at the forefront of operational excellence.
- Implement policies, procedures, and internal controls to optimize operational efficiency.
- Ensure operational divisions perform in line with their strategic plans.
- Design a target operating model to accommodate future work requirements.
Minimum Requirements
- Minimum 8 years of experience at a senior level in operations investment management in the financial services industry, with executive or board-level experience considered advantageous.
- Indexation-tracking and ETF market experience essential (minimum 3 years)
- Relevant Degree in Business Management or a related field.
- Comprehensive understanding of operational management principles and practices within the Financial Services sector.
- Proven experience in a senior leadership role with a focus on operations, digitisation and investments enablement.
- Strong project management skills with a track record of successfully delivering complex projects on time and within budget.
- Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
- In-depth knowledge of operational processes, investment strategies, and project management methodologies.
- Analytical mindset with the ability to identify opportunities for improvement and implement data-driven solutions.
- Demonstrated ability to lead and inspire teams, fostering a culture of accountability and continuous improvement.
- Experience working with diverse teams working across a complex, cross-functional business.
- Highly motivated individual who thrives in a fast-paced team environment and is readily adaptable to changing market and organisational requirements.
- Able to think independently and work with ambiguity.
- Ability to consistently produce results on time and within budget.
- Exceptional oral, written, and verbal communication skills.
- Hands-on, gets-things-done approach.
- Familiarity with the latest trends, technologies, and operations methodologies.
- Knowledge of strategic operations planning and implementation.
- Experience in large-scale project implementation to enhance operational processes and client service.
- Proficiency in stakeholder management.
- Problem solving skills with the ability to think ahead and manage continuous improvement
Personal Attributes
- Attention to detail
- Communicative and open
- Planner
- Ability to manage multiple stakeholders.
- Organisational Savvy
- Cultivates Innovation Creating new and better ways for the organisation to be successful.
- Client focus building strong client relationships and delivering client centric solutions.
- Drives results consistently seizing opportunities and achieving results even under tough circumstances.
- Collaborates building partnerships and working collaboratively and inclusively with others to meet shared objectives.
- Being Resilient rebounding from setbacks and adversity when facing difficult situations
- Business Insight applying knowledge of business and the marketplace to advance the organizations goals.
- Organisational Savvy Manoeuvring comfortably through complex policy, process, and people-related organizational dynamics.
- Manages Complexity making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
- Plans and aligns planning and prioritizing work to meet commitments aligned with organizational goals.
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Our commitment to transformation
The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
