The Head: Host to Host and API Channel is responsible for the strategic direction and execution of the Nedbank Juristic H2H and API channel. This position is responsible for channel management, understands client needs and behaviours, identifies solutions and services to meet needs, brings new capabilities to market and assists with driving adoption and utilization. The Head: Host to Host and API Channel is responsible for overall channel management activities focusing on developing channel strategy and its roadmap, owning high-level requirements, negotiating and facilitating priorities among key stakeholders. This position serves as a leader in partnership with Marketing, Core Retail, Channel Management, Compliance, Legal and others to ensure that we effectively attract the right audience, providing the right value proposition, to grow key market segments
Job Responsibilities
Oversees the H2H and API juristic strategy and roadmap for assigned channel, in partnership with key stakeholders, incl. Juristic business clusters, Product, Sales, Marketing, CX, Change Management.
Define H2H, API and Open Banking Juristic Strategy and roadmap across products and services. This includes the client value chain from origination, onboarding, enablement and maintenance and support generic client support capabilities to enable a service, for example, pricing, billing, MIS, legal, API security standards. This will include collaboration with the API marketplace structures in GT, collaborating across juristic segments, CIB, NCB and RRB.
This position manages feature prioritization, delivery, and ensures business and client goals are achieved.
Collaborate with key internal partners to understand business needs and issues pertaining to H2H and API solutions. Representing CIB in the Open Banking/Finance forums and ensuring Juristic requirements are addressed in the enterprise strategy and platforms
Channel analysis, market research, requirements and CVP
Associate education/knowledge - work with training and front lines to ensure understanding and support for usage in and sales for the various defined channels.
Regulatory compliance - monitor the industry for changing regulations affecting both servicing ability and revenue/cost. This will include in industry collaboration with regulatory bodies on future open banking and API standards (e.g. PSD 2, and in future PSD 3, GBPR in Europe)
Maintains effective working relationships with existing stakeholders involved in the overall channel management.
Proactively identifies changes or technical enhancements and operational efficiencies needed to increase customer experience and channel performance (e.g. stability and responsiveness).
Provides leadership and direction to cross functional teams empowered to execute process/channel improvements
Identifies and removes barriers that slow or prevent the successful adoption of channel capabilities
Drive a Digital First strategy for sales and service capability design
Drive the required change intervention to deliver on the sales and service capability design and implementation
Manage team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning, coaching and talent management
Leverage Fintechs, and test and learn with providers, partners and demonstrate progress.
Support for H2H and APIs and ensuring enterprise health and version management of the capabilities.
Essential Qualifications - NQF Level
- Professional Qualifications/Honours Degree
7 10 years Channel Management, Channel Ownership, Management consulting experience, Working in a matrix structure, Management of Online or Mobile Banking or customer-facing channels
Technical Competencies
Business strategy
Strategy development
Client Service Management
Digital culture
Innovation
Leadership Skills
Organisational Awareness
Governance, Risk and Controls
Relevant regulatory knowledge
Performance management
Behavioural Competencies
Customer Focus
Operational Decision Making
Cross-Functional Collaboration
Driving Execution
Driving Innovation
Digital Acumen
Guiding Team Success
Please contact the Nedbank Recruiting Team at +27 860 555 566
