Statistical Analysis, Employee Benefits, Customer Support, Google Sheets, Pivot Tables, Mathematics, SQL, Analytical Skills, Computer Science, A/B Testing
Job description
About Crypto School:
Crypto School is a rapidly growing startup that provides crypto education to thousands of students each month. As part of Crypto Banter, we have a community of over a million people worldwide. Our mission is to create the ultimate crypto school and worldwide community where anyone can learn about crypto in a fun, easy, and secure manner.
Job Description:
We are looking for a Head of Data / Customer Support to join our team in Cape Town. As the Head of Data, you will be responsible for setting the strategy for making our company data-driven and implementing the systems and tools to execute that strategy. Top-notch Excel/Google Sheets skills are a must. As the Head of Customer Support, you will be responsible for setting the strategy for scalable customer support and implementing the systems and tools to execute that strategy.
You will also be the main technical point of contact for our exchange partners and work with them to automate our verification (sponsorship) process with the exchanges. Your role will include verifying student accounts for our courses by having them sign up for an exchange account with one of our exchange partners and depositing $100 funds for trading into their exchange accounts. Investigating any issues and streamlining the verification process will be part of your role.
Crafting a community-led customer support strategy is also part of your role. A thriving community can become a clever way to scale support for our students during their 3-week program. We want our students to have the best possible experience, and we believe that excellent customer support is essential to achieving that goal.
Key Responsibilities:
- Set the strategy for making Crypto School a data-driven company
- Implement the systems and tools for executing that strategy
- Be the main technical point of contact for our exchange partners and work to automate our verification process
- Investigate and streamline the verification process to reduce potential points of failure
- Set the strategy for scalable customer support and implement the systems and tools for executing that strategy
- Craft a community-led customer support strategy to scale support for our students
- Provide excellent customer support to ensure our students have the best possible experience
- Bachelor's degree in a quantitative field (e.g. mathematics, statistics, economics, computer science)
- 2+ years of experience in a data analysis role, preferably within a startup environment or a fast-paced industry
- Proficiency in Excel and Google Sheets, including advanced formulas, pivot tables, and data manipulation
- Experience working with APIs and SQL databases
- Strong analytical and problem-solving skills, with the ability to identify key insights and trends from complex data sets
- Familiarity with statistical analysis and A/B testing methodologies
- Understanding of web analytics tools (e.g. Google Analytics, Mixpanel) and tracking implementation best practices
- Experience in a customer support-related role, with a passion for providing excellent customer service
- Excellent communication and collaboration skills, with the ability to work cross-functionally with product, marketing, and engineering teams
- A passion for crypto education and a desire to help us achieve our mission of taking crypto mainstream through education
- Be part of a fast-growing startup with a thriving community
- Work with a team of passionate professionals who share your commitment to excellence
- Enjoy a fun, dynamic work environment that encourages creativity and innovation
- Opportunity for growth and career advancement as we continue to expand our programs and offerings
- Competitive salary and benefits package
