Sandton
1.5m pa
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The Head of Operations is responsible for overseeing all operational functions and processes within organisation, including quotes operations, financial and risk management, compliance, new business vetting and implementation, stakeholder management. The role has senior direct reports and requires a seasoned professional, a leader & developer of people who has previously demonstrated tactical and strategic leadership capability.
Key Responsibilities
- Financial reporting - Responsible for accurate and timeous management information on a monthly and quarterly basis to management and executive committees
- Compliance and Risk Management ensuring best practice compliance monitoring and reporting, cooperating with companies Corporate central compliance and risk functions,
- Operational governance (FICA, PDDs, FAIS etc)
- Stakeholder management and engagement with various internal and external stakeholders (This includes Vendor management; Outsource agreements; Corporate Finance, Risk, Compliance teams; Internal audit engagement and relationship; Facilities)
- Operational Process - Ensure optimal operational processes and controls to ensure delivery in line with SLAs
- Operations management provide the operations area with direction in terms of the business strategic goals, new business implementation, contracts, investment operations
- Budget preparation and monitoring
- People management - set clear direction to team members in respect of team goals, objectives and outputs, performance management, training, mentoring and resource management
- Systems monitoring systems for suitability to business needs and providing input into the prioritisation of enhancements and requirements
- Expense management driving efficiencies across the different areas including active management of controllable vs uncontrollable expenses, acquisition expenses vs maintenance expenses vs project costs, support costs
- Relevant degree (postgraduate qualification advantageous)
- 5 7 years management experience in retirement fund administration.
- Strong commercial acumen.
- Risk and Compliance experience is beneficial
- Sound knowledge of retirement funds.
- Working knowledge of operational processes.
- Risk and Compliance.
- Retirement fund administration systems
- Proven ability to lead a team.
