Head of Product

Payfast by network is one of the leading Fintech payment organisations in South Africa. Were on a mission to exponentially grow the digital economy of South Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and internationally.

We are on the hunt for a Head of Product, reporting to the Chief Commercial Officer (CCO)

About the team

Our team is passionate about managing business operations, whilst still supporting the company with moving forward in the Fintech industry and delivering world-class payments solutions. We are small, but strategic and get to work with various areas of the Group.

About you

You are highly driven and seasoned professional who is organised and competitive, with a passion for delivering world class products and service. You are customer centric and thrive at working in a fast-paced environment helping meet the demands of rapid growth. You are passionate about payments and technology and will be involved in expanding our existing payment platform and supporting software and building new and exciting products and features relating to payments and payment adjacent services in the ecommerce, mobile and face to face space.

Youll fit in perfectly with our culture if you:

• Get energised by a fast-paced environment
• Cherish a good work-life balance
• Are adaptable and dont mind a bit of chaos now and again
• Regard collaboration as an essential part of getting the job done
• Pride yourself as being a self-starter who doesnt lack motivation
• Dont need to be micromanaged
• Take feedback well and use it for self-improvement
• Welcome change and new ideas
• Value the importance of diversity

What you'll be doing

• Strategic planning and management of the entire Payfast by network product portfolio in South Africa
• Definition and alignment of the Payfast vision and strategy to the product roadmap in order to establish Payfast as the leading payment solution provider in South Africa
• Lead a product management team in which you motivate and achieve steady improvements in your area
• Create and present visionary innovations, strategic decision proposals, as well as the calculation of business cases
• Establish long term goals for the product portfolio while keeping in mind short term objectives that will help achieve organisational goals
• Analyse customer feedback in order to identify areas where improvements can be made to existing products or new products can be developed
• Brainstorm new product ideas and concepts with a team of designers, engineers, and other stakeholders
• Develop detailed specifications and plans for new products, including prototypes or models to test the design concept
• Manage budgets for new product development projects ensuring that all costs are within the specified budgets
• Work with marketing team to develop strategies for promoting new products to merchants
• Research emerging technologies to identify new opportunities for growth within the industry
• Evaluate the success of new products based on performance metrics such as sales volume, profit margins, and customer satisfaction levels
• Ongoing monitoring and tracking of product P&Ls

What you'll need

• At least 10 years of experience in the field of software, eCommerce, payment related technology, marketing or product management.
• Relevant Bachelors degree in either Commerce / Information Technology would be advantageous.
• At minimum of 5 years of senior leadership experience in the fintech and/or payment space.
• Great people skills paired with a high level of assertiveness
• Very good communication and organisation skills order to communicate with management and senior management as well as with employees and colleagues
• Strong analytical, strategic and coordinating skills
• You are a leader and an entrepreneur that people willingly follow
• Sound knowledge and understanding of business and technology
• Ability to interact with business unit managers and executives regarding mitigation plans, strategies, and progress towards recovery goals, contingency plans, and planning activities.
• Solid understanding of ecommerce platforms, banking and scheme landscape and regulatory / compliance entities.
• Certifications in product management / agile product management and/or project management would be advantageous.
• Strong interpersonal skills used within a team environment.
• Pro-active and self-starter who can work with limited supervision.
• Experience working in a dynamic, results-driven environment
• Exemplary leadership, communication, and organizational skills
• A service-oriented mindset with outstanding interpersonal skills
• The ability to filter and distil relevant information for the right audience
• Clear track record of innovative, strategic thinking, with a keen acumen for architecting efficient solution design to provide high quality outcomes for client groups

About us

PayFast was founded in 2007 and has grown into one of South Africas leading online payment gateways. The DPO Group, which includes DPO Africa, PayGate, PayFast and SiD Instant EFT, is the largest and the fastest-growing African payment service provider, operating in 21 countries and working with more than 60, 000 active merchants across the continent. In 2021, DPO Group was acquired by Network International. Our combined resources and expertise are benefiting merchants and online shoppers looking to accept digital payments through as many different channels as possible.

Benefits

• Company pension
• 21 days annual leave
• Study leave
• Celebrate your cake day with special birthday leave
• Great company culture
• Free mental health consultations
• Access to learning and development
• Onsite Barista, fueling your coffee needs
• And a whole lot more

Availability

• As soon as humanly possible (but we are willing to wait for the perfect candidate).
• If this sounds like a role that you would flourish in, please apply now.