Head of Sales Operations & Performance

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day?

As the Head of Sales Operations & Performance, you will be responsible for leading the Customer Success organisation and driving the required Sales transformation in line with the global growth strategy, including Sales operations initiatives, Sales Performance, SIP Compensation and where required, productivity improvements, business maintenance growth and incentivization for the overall purpose of improving the Areas topline.

WHAT WE OFFER:

At Maersk, youll find that the world is your workplace. Youll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Drive Sales Operations principles and adoption across the Area:

• Ensure standard process and system adoption
• Drive adherence to sales minimum standards by direct intervention
• Drive the usage of standard data and reports in the MOS and ensure discussions focusing on driving sales effectiveness & intensity
• Coordinate training delivery for the organization together with the Global Sales Academy
• Drive the Sales Incentive Plan ensuring that we administrate and run the plan timely and to a high standard

Drive Sales Productivity:

• Lead the Customer Success teams and drive standardization across all Sales process
• Proactively identify opportunities for sales process improvement. Assist Sales Management to understand process bottlenecks and opportunities for productivity gain (e.g., online conversion of customers, offshoring)
• Serve as the liaison point with the GSC to ensure that GSC support is leveraged optimally and that processes are delivered at the right quality
• Implement and maintain an effective coaching framework
• Support Sales Channel reviews, portfolio designs and the equitable assignment of sales force targets
• Increased presence of Sales & Pipeline analytics to drive business decisions
• Drive contract fulfillment across modes of transport by direct intervention
• Drive quarters Ocean Sign Up targets
• Track performance against Area Sales Targets (Vertical, IS & DTS Team Specific)

Drive Sales Transformation:

• Work as a change agent on transformation and other global projects

You will be accountable for:

• Pipeline hygiene
• Sales productivity & performance
• Sales processes & Improvements
• Data analytics
• Capability building
• Sales understanding of key programs
• Complex tender management completion

WHO WE ARE LOOKING FOR:

• Minimum 5 years of relevant experience in Sales process or commercial function
• Strong Sales process and finance business partnering understanding
• Team development
• Be the strategic arm of the ASM in terms of operating the commercial team
• Demonstrated proficiency in using data to drive business results & Sales Effectiveness
• Analytical, strong sense of urgency and drive to deliver quality in your work
• Advanced stakeholder management skills
• Proven ability to work as a change agent and challenge the status quo
• Ability to influence without authority in a global organization
• Proactivity: Suggest solutions and process improvements
• Team player: Team work across functions and geographies
• Problem-solving mindset
• Advance Microsoft skills, Excel, PPT, PowerBI
• Advanced presentation skills
• Effective communicator

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.