HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.
We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).
We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.
About The Role
As Head of University Partnerships, you will ensure the successful management and delivery of HyperionDev's activities across all university partners. Working closely with the Department Head, your core purpose is to manage relationships, identify opportunities for business development and ultimately build trust in our products, performance and processes.
Ideal candidates will have solid experience in account management, customer success or client servicing to be able to steward and influence internal and external interactions to achieve shared objectives. The role is ideal for someone with a strong partnerships background and project management mindset, a passion for detail, exceptional organisational and time management skills, and proven ability to influence and communicate at all levels. You will have credible working knowledge of Higher Education institutions, their internal governance structures and decision making processes. You will be an evangelist for online education and will have a high level of emotional intelligence.
You will also be excited and comfortable to work in a fun, global and rapidly changing start-up environment, where new systems and processes are being developed. Finally, you will be passionate about learning: for yourself, for your colleagues and for students on our partners' courses.
You should be motivated with the knowledge that our courses and education methodology changes the lives of people for the better. You must be ambitious and want to make the most of the opportunity you will have being a core part of a small but fast growing organisation.
You will work within the senior management team to help in building, influencing and managing the culture of the organisation. You will create and drive strategies on everything from talent acquisition to company quarterly planning for your department and the company at large, and be at the helm of one of the world's fastest growing tech startups.
Responsibilities
- Own the overall success of university accounts by expertly managing partner relationships and striving for a best-in-class approach to everything we do.
- Identify and pursue growth opportunities within the university ecosystem through proactive outreach, consultative selling and a long-term strategic view towards growing the partnerships.
- Create a systematic, process driven approach to partner relationship management
- Oversee operational planning and risk management across key phases of the engagement with the partner, and problem-solving issues as they arise.
- Serve as the primary point of escalation when issues arise, troubleshooting, and ensuring quick resolution.
- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
- Ensure the HyperionDev team is following up on its commitments, is coordinated in its activities, and responds in a timely way to achieve positive outcomes.
- Conducting business reviews and sharing insights and best practices.
Minimum
- 7+ years of account management experience, customer success or client servicing experience, with at least 3 years spent in edtech/higher education.
- Demonstrated history in high partner retention and growth and a track record of supporting institutions make a step change in their academic adoption of e-learning.
- Comfortable working with large data sets and translating data into actionable insights.
- An ability to manage complex decision-making processes involving numerous stakeholders with varying backgrounds and interests.
- An ability to act as a trusted external advisor to institutional senior staff, developing strong partnership relationships and influencing across institutional boundaries.
- Experience of conducting highly rigorous market analysis and due diligence.
- High level communication and presentation skills including executive level report writing and leading client facing presentations.
- High standards of analytical and problem-solving skills, identifying creative solutions.
- Prior experience in a high-growth, tech-focused environment
- Prior experience selling OPM models to Universities beyond South Africa, eg LATAM, Australia or European Markets
Flexible & remote working: We are a remote-friendly organisation and offer flexible work options.
Annual leave and medical benefits: We provide 19 (SA) / 25 (UK) (REMOVE WHICHEVER IS NOT APPLICABLE) annual leave days as part of our leave policy, as well as health insurance or medical aid benefits for our staff (REMOVE FOR UK / US ROLES)
Learn new tech skills: You can do 1 free bootcamp per employee per year with a 50% family discount.
Join the heart of tech in Africa, the US, and Europe: You'll work with the best of the best in edtech and developer education. Join one of the most ambitious and highest performing tech companies in the space, with a founding team that draws their former experience from companies such as Google, Amazon, GetSmarter/2U, and Yoco.
Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.
OUR VALUES
We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.
