Help Desk Agent

- Use an effective approach to handle telephone tasks such as call transfers, taking messages, call backs, holds and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally.
- Effectively deal with job challenges.
- Use the most appropriate way to communicate with diverse clients on the telephone.
- Apply the elements of building positive rapport.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Apply appropriate actions to effectively control a telephone call.
- Identify voice skills and how to enhance a good telephone presentation.
- Meets commitments to customers.
- Ensuring first call resolution and delivery of amazing service with every client / staff interaction.