Responsibilities may include but not limited to:
To provide a complete and informed response on first contact to all customers (single point of contact).
To provide first-line support where possible to customers.
To log and manage all calls, service requests and incidents from end-to-end, including escalation to third parties, follow up and feedback to customers.
To communicate and liaise effectively with end-users, colleagues and other service providers at all levels.
To manage and evolve processes and provide management information when required.
To compile and manage IT service-related documentation, administration and reporting where applicable.
Minimum Requirements:
Detailed PC Hardware knowledge, including point-of-sale peripherals
2 Years IT Diploma or equivalent
Remote Support Experience
Database skills – SQL/Firebird/Interbase
Technical Service Desk experience
Call Centre experience
Well-spoken
Reliable/Own transport
Sound literacy in English & Afrikaans
Must be prepared to work standby duties including weekends and public holidays.
Please note: Only candidates who meet the above criteria to apply
Send cvs: joygys3@gmail.com
