Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And were insanely dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future.
Position Overview
Provide internal users software and hardware support for their workstations, as well as account management support. Help desk technician will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level softwares utilized by the business.
This position requires you to be in office full time - 08:30 - 17:00
Responsibilities
- Prepare & manage laptops and tablets.
- Intune enrolment & preparation of hardware.
- Troubleshooting hardware issues with laptops and tablets.
- Troubleshooting software issues with laptops and tablets.
- Acting as an account admin for various software products.
- Assist with wi-fi network troubleshooting and account management.
- Troubleshoot internal network issues.
- Teams & AWS Connect telephony support.
- Project work.
- Internal audio visual setup, tear down and troubleshooting & maintenance.
- Hardware inventory maintenance.
- Hardware and asset procurement, inventory management & cost comparison.
- Corporate ticketing system monitoring.
- Serve as part of the on-call rotation.
- New user creation / staff separations.
- New user onboarding / offboarding.
- Provide live telephone support to internal user base.
- Provide ticket system support to internal user base.
- Provide email support to internal user base.
- Troubleshoot, document and solve basic hardware, software and connectivity issues independently.
- Read and reference internal knowledge base documentation to assist in troubleshooting issues.
- Follow rigorous checklists for task oriented work, such as workstation setup and account maintenance.
- Work independently or with a team on project oriented work.
- Provide high levels of customer service to internal clients.
- Learn new skills and actively develop toward a Help Desk Technician II.
- Minimum of 4 years experience (or equivalent) in a Help Desk role, system administrator role, or a software support analyst.
- Basic Windows OS experience including Microsoft and Apple operating systems.
- Basic Networking knowledge.
- Basic hardware knowledge including: laptops, desktops, servers, switches, and routers.
- Basic knowledge of Active Directory.
- Microsoft Office experience (Office 365 is a plus)
- Knowledge of cabling and termination standards and experience working with Cat 5, Cat 5e and Cat 6 fibre terminations.
- Experience with current Internet Technologies/ protocols (TCP/IP, XML, HTTP, HTTPS, SFTP, and Application Servers) a plus.
- Solid methodical troubleshooting skills.
- Customer Service experience.
- Works independently and as a team member in a high performance 24/7 availability environment.
- Working level of Documentation Skills, document configurations, and project updates.
- Implements solutions within the context of higher-level requirements.
- Applies effective time management skills and can handle multiple tasks/projects effectively.
- Uses experience and seasoned judgment to suggest approaches that optimize among customer needs, business constraints and technological realities.
- Stays current with industry trends and standards as well as how to integrate these into the help desk service catalogue.
- Works effectively in a fast paced environment. Performs multiple tasks concurrently on tight timelines.
- Quickly gains basic understanding or working knowledge in new technical areas.
- Monitor, manage and resolve customer issues as well as coordinating service with customers; engage or escalates to vendors for service restitution as appropriate.
We want our teams to love working here, so weve created some incredible perks for you to enjoy:
- We want our staff to love working here, and so weve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
- Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Have confidence in your health with our offered Medical Aid Scheme.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
- Further your professional development with our Tuition Reimbursement Schemes
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Amazing growth takes amazing employees. Are you up to the challenge?
We know theconfidence gapand imposter syndromecan get in the way of meeting remarkable candidates, so please dont hesitate to apply wed love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
