Business Development Manager

Hello An exciting new opportunity has just come available in our Hollard Insure, Broker Distribution Gauteng Region. We are looking to recruit a Business Development Manager

Role Objectives

Develop and maintain effective business relationships with brokers in order to attract and develop profitable business

Ensure that new brokers are sourced and on-boarded

Portfolio management

Development, maintenance and implementation of new broker strategy

Organise day to day operations by establishing priorities, assigning work and scheduling tasks

Contribute to the growth and profitability of the branch and Hollard

Maintain the standards of the department thus enhancing the image of Hollard

Ensure all technical aspects of administrative functions within the department is adhered to

Key Responsibilities

Sales and Marketing: Visit brokers and accompany sales team members on broker visits, manage own portfolio, obtain new business from brokers and develop relationships with existing and new brokers. Manage the growth (including organic growth) of the division. Sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes. Make presentations to brokers and/or agents

Account Management: Meet goals for volume and value of quality new business quoted and written within company guidelines. Management of own portfolio. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Service, grow and maintain renewal policies. Confirm rating and cover on endorsements requested. Review segment profit/growth results and trends to recommend and implement action plans to produce profitable underwriting results. Ensure that all premiums are received and up to date on all accounts in portfolio

Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regards to rating plans, coverage and payment plans. Decline unsuitable risks. Ensure that policy transactions (quotes, new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system. Ensure reinsurance is in place, where applicable

Processing: Ensure accurate and timely data capturing of quotes, new business renewals, endorsements, declarations and post loss adjustments. Complete transactions within delegated authority limits and within set standards and service level agreements

Follow up and providing feedback: Following up on regular intervals and provide constructive feedback to the team

Coaching and support: Providing informal and formal coaching support to team when required.

Problem solving: Assisting staff in resolving complex problems while ensuring adherence to standards & objectives

Reporting: Provide necessary reporting on financial and operational indicators relating to sales, i.e. budget attainment, hit rate, renewal growth etc. Provide feedback (reporting) to senior management on achievements pending issues, problems and suggested recommendations

Decision making: To make recommendations and take decisions on technical or complex administrative functions within mandates.

Customer service: To ensure that customer service standards are maintained in accordance with service level agreements and to assist with technical advice and other assistance over and above the normal sales duties

Effective Communication: Communicate effectively with external parties as well as sales team and other departments

Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.

Innovation: Participate with senior management in initiatives around product development, processes, policy and strategy

Risk Management: Broker account management credit control procedures, loss ratios, broker/agent agreements ensure compliance with rating, underwriting principles and reinsurance

Market Intelligence: Conduct market exercises pertaining to products, prices and competitors

Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances