Team Leader: Underwriting.

Closing Date 2024/09/16

Reference Number HOL240909-1

Job Title Team Leader: Underwriting

Business Unit Hollard Insure

Department Central Region

Job Family Sales and Distribution

Job Type Classification Permanent

Reporting To Branch Manager

Number of Positions 1

Location - Town / City Bloemfontein

Location - Province Gauteng

Location - Country South Africa

Job Advert Summary

Hello an exciting new opportunity has just become available in our Insure, Broker Distribution (Bloemfontein). We are looking to

recruit a Team Leader: Underwriting

Role Objectives

• Actively supervise the underwriting team.
• Organize day to day operations by establishing priorities, assigning work and scheduling tasks.
• Maintain the standards of the underwriting department thus enhancing the image of Hollard.
• Ensure all technical aspects within the underwriting team is adhered to.

Key Responsibilities

• Operations Management: Ensure that targets and standards are maintained with the processing of new business,

endorsements, renewals, and post loss. Manage compliance with SLAs.

• Reporting: Provide necessary reporting on financial and operational indicators relating to underwriting administration,

i.e., daily, weekly operating report, loss ratios, outstanding mail count, motor discount report, renewal comparison

report, growth etc. Provide feedback (reporting) to senior management on achievements, pending issues, problems, and

suggested recommendations.

• Technical expertise: Ensure that policy transactions (new business, endorsements, renewals, post loss, cancellations) are

issued and changes recorded accurately.

• Ensure reconciliation and allocation of all premiums received from intermediaries/brokers within the prescribed period.
• Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk

selection and acceptance, coverage and price.

• Customer service: To ensure that customer service standards are maintained in accordance with service level

agreements.

• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for

improvement.

• Coaching and support: Providing informal and formal coaching support to team.
• Performance Management: Manage the performance and efficiency of the underwriting team and individuals, using

KPIs, standards, huddle, walk the floor, process compliance, service level agreements, policy and procedures as tools and

guides.

• Employee Growth: Take responsibility for your own career growth and have regular.

discussions with the relevant role players.

• TCF: Ensure that customers are treated fairly and, in the Hollard Way,

Required Knowledge And Experience

Sound understanding of commercial and short-term insurance with at least 5 years experience (3 yearsin

Supervisory Position) Including

• Underwriting procedure
• Claims procedure
• Insurance terminology
• Legal knowledge (prescription act, insurance act, FAIS)
• Risk management
• Reinsurance and treaties
• Product knowledge
• Financial knowledge
• SASRIA

Educational Requirements

• Min Matric
• NQF level 5 or equivalent Qualification
• Bcom Qualification - Advantageous

All Hollard appointments are made in line with our DEI policy.

Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.

We proudly promote the Hollard Way we work, which is a combination hybrid work environment at this time.? We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you dont meet all our selection criteria, we encourage you to apply!