We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you've been challenged before? Think again!
- Scale: Show the millions of Mr D customers what you can do
- Learn: We work with the best of the best, and then some.
- Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here's your chance.
Your responsibilities will include:
- Support the greater operations structure in running the day to day trade operations of the Mr D business. This includes Restaurant and Delivery Operations as well as Customer Services.
- Ensure that the Mr D platform is able to trade optimally by managing and implementing processes that focus on correct system settings and the functioning of the following:
- Delivery area mapping and delivery distance settings
- Restaurant in-app visibility and their ability to take orders
- Payment platform status
- Delay alerting thresholds and order capacity management
- Trading times
- Work to optimize operational processes across the business to drive growth and improve efficiency.
- Provide insights into restaurant failures and drive operational improvements with the restaurant account management teams.
- Work to facilitate performance improvement of various teams in the business through detailed analysis, identification of operational weaknesses, process development and innovation.
- Assist and closely collaborate with the account management, restaurant partner support and customer services teams.
- Monitor and troubleshoot payment related issues
- Support the business with market and competitor analysis.
- Contribute to operational and customer facing product decisions through data driven insights
- Support with the daily investigation of order exceptions, along with the compilation of reports on operational failures and customer complaints.
- Manage operational emergencies and system failures.
- Strong analytical ability supported by solid Excel skills.
- Strong process analysis skills.
- Ability to identify areas of improvement.
- Advanced ability to use logic and common sense to arrive at conclusions.
- Willingness to buy into the requirements of a fast paced start-up environment (the bulk of our orders happen after 5pm)
- Ability to verbalize as well as visualize findings and results.
- Enterprising spirit and ability to take ownership of tasks.
- A strong interest in e-commerce.
- Strong team player.
- Relevant tertiary qualification in commerce or engineering.
- 2-3 years work experience in an operations, finance or consulting environment.
- The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
- Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
- Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference
