Be the one that's in charge of one of Camps Bay's biggest luxury hotels. If you are hospitality-career orientated and see yourself as real Hotelier...Then this role is for you!
MINIMUM REQUIREMENTS:
• Grade 12 / Matric
• Accommodation Certificate / Hotel School Diploma is advantageous
• Previous experience in the same or similar position in a 4/5 star hotel
• MUST have a South African ID / Permanent Residency (non-negotiable)
• Familiar with all duties and procedures in Front Office / Reservations Department and F&B Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential
TASKS (include but not limited to):
• Ensure smooth operation of the reception area
• Ensure guests are greeted, checked in and allocated rooms promptly and courteously
• To ensure reservations are taken correctly and courteously
• Ensure credit control procedures are strictly adhered to
• To ensure guest accounts and O status is kept up to date
• Ensure effective and speedy check out facilities
• Ensure collection and delivery of luggage to rooms is done efficiently
• To ensure that the hotel entrance is correctly managed
• Ensure that the switchboard is efficiently and effectively managed
• Monitoring of guest drivers and cars
• Ensure that rooms are serviced and maintained to the standards
• Make sure all front of house areas are clean and tidy at all times
• Ensure the housekeeping and laundry back of house is clean and free of clutter
• Ensure the smooth operation of Housekeeping on a daily basis
• Daily spot checks of suites and rooms to ensure 5 star standards
• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
• Reporting and follow up of all maintenance issues pending or outstanding
• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
• Planning of the rooms winter maintenance program
• Be familiar with the Health & Safety measure of the property
• To ensure regular on-the-job training is training place in your departments
• Ensure dress code of staff is up to standard
• Holding regular performance appraisals with senior staff, identifying areas for development and training needs
• Be readily available to deal with problems and complaints
• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
• Ensure accurate and timeous submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required by Financial Manager
• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)
• Act as a Duty Manager when required
• To attend all management meetings as required
START DATE: 13th January 2017
To apply for the position, please send an updated CV, and a photograph of yourself via this portal.
**Please note that only successful candidates will be contacted. Should you not hear from us within 3 day, please consider your application unsuccessful**
