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About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Scope of Position:
The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected by Fairmont Hotels & Resorts. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests. He/she will act as a leader to all housekeeping team members and assist with Guest and Colleague concerns.
Responsibilities
- Maintains a presence as requested at hotel / department meetings and committees.
- Always complies with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
- Actively participate in daily briefing, daily warm up and department meetings
- Ensures Room Attendants are informed daily about VIPs, extras priority in their section.
- Ensures check-out rooms are returned in a timely manner.
- Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
- Assists with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties.
- Train and coach colleagues on expected standards of service
- Conducts daily inspections of guestrooms and floors.
- Be knowledgeable on all current guest services and events in the hotel.
- Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.
- Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable. Re-inspect corrected room.
- Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
- Reports any damage, special cleaning, change of soft furnishings etc. to Executive Housekeeper or the Assistant Housekeeper during her absence, on any issues in all areas of the hotel.
- Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
- Must be able to perform all Room Attendant and House Attendant duties.
- Work with all Housekeeping staff to maintain and improve guest service scores.
- Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
- Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
- Ensures any Health/Safety matters are reported and followed up.
- To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
- To check any late check outs and non-checked rooms for update before 6pm
- Carry out any reasonable duties not detailed in the scope.
- Fluency in English (verbal & written) essential.
- High school qualification preferred.
- Minimum 1 years experience in a supervisory capacity in a hotel housekeeping environment
- Proven training skills.
- Experience with Hotel Property Management System, Opera desirable.
- Must be proactive with a meticulous eye for detail.
- Strong organizational, supervisory and communication skills.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest.
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.
Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
