- The key purpose of this role is to play an integral part in developing strong and positive relationships with our Health Professionals.
- Implementation and delivery of initiatives that will provide the Health Professional with an escalated and specialised touch, whenever they interact with Discovery.
The successful applicant will be responsible for but not limited to the following job functions:
- Drive positive sentiment through relationship building and extensive networking with influential Healthcare Professionals within their region and owning the sentiment beginning to end.
- Engaging with Healthcare Professionals to implement the strategic objectives identified
- Managing the implementation of projects to achieve defined objectives and to provide reports on the progress, impact and sentiment.
- Monitoring and analyzing performance of projects that have been implemented as well as issue identification and robust resolution in supporting the environment
- Identifying opportunities that will enhance the service delivery to Health Professional and Practice Managers
- Recognizing and managing risk and potential threats, then providing solutions to address these and identifying areas for improvement
- Internal networking
- Maintaining and growing uptake of various networks and payment arrangements
- Resolve and own escalations within region
- Customer Services
- Communication Skills
- Interpersonal relationship skills
- Project Management skills
- Ability to deal with people at all levels
- Strong presentation skills
- Ability to negotiate and debate
- Ability to work independently
- Influence and persuasion skills
- Excellent verbal and written communication skills
- Ability to gather and analyse relevant information
- Microsoft office
Education and Experience
- A minimum of eight years working experience of which at least two years should be in account management
- Experience either in Healthcare /Pharmaceutical industry/Financial Services or related industries
- Microsoft Office
- Would preferably have dealt with large Corporate clients at Senior level
- Tertiary Education/NQF7 (Life Sciences or Clinical-HP)
- Knowledge of discovery products
- 3-4 years customer service experience
- Discovery Health Processes
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
