The Human Resources Officer is an integral part of the Human Resource team and their primary purpose is to provide the foundational support and functional expertise under the guidance of the Human Resource Manager. This role supports compliance and adherence to policies, procedures and quality standards across a variety of HR projects, in multiple Business Units. The HR Officer will handle generalist responsibilities including recruitment administration and coordination, onboarding of new staff, employee relations, payroll administration, learning and development coordination and facilitation, performance management, assist with people metrics and statutory reporting as well as partnering with line management on HR and business needs and special projects. The HR Officer will work closely with the Human Resources Manager to create and drive HR and business strategy across the organization in addition to coordinating HR practices and objectives, which will provide an engaging work environment, high-performance culture which emphasizes our, growth, fun and is results driven to deliver on impact.
Key Accountabilities
General HR Administration and Compliance:
- Ensure administrative compliance with all HR standards related to the accurate and complete management and security of personnel data
- Maintain a digital filing and tracking system for relevant employee documentation
- Provide coordination and administrative support on annual processes such as performance discussions, salary review, budgeting, engagement survey etc.
- Maintain strict tracking of invoices to be processed and paid to ensure timeous settlement of any payments made to all HR Vendors.
- Coordinate all internal staff movements like promotions, reporting line and role title changes and ensure the employee files are maintained with these updated records
- Coordinate the termination process for all employees exiting the organisation, including the management of statutory unemployment insurance fund documentation.
- HR365 administration and ESS system administration
- Conduct recruitment verification checks (including reference and employment background checks)
- Schedule interviews and setting them up on the HR365 Talent Attraction platform
- First line screening of applications, including screening interviews, dependent on BroadReach level
- Assist with recruitment reporting administration
- Coordinate the pre-onboarding and onboarding process, including any necessary communications with the new starter, including but not limited to: actioning HR System triggers, populating the onboarding template and coordinating with line managers to ensure the onboarding schedule is complete ahead of the start date
- Managing the diaries of all relevant stakeholders regarding the induction plan, touching base with the new starter periodically prior to their start date
- Gather and submit payroll input on a monthly basis to our external payroll providers
- Conduct first line checks to ensure accuracy of payroll data, prior to payment
- Ensure basic payroll queries are resolved timeously
- Submit the necessary monthly information of all benefits platforms
- Develop effective relationships with external payroll and benefits suppliers (e.g. medical insurance, group life) to ensure a full understanding of services and effective delivery
- Compile basic documentation related to consequence management (IR), when required
- Conduct first line discussions with employees and Managers related to matters pertaining to Disciplinary, Incapacity or Grievances, dependent on Broadreach level.
- Be an adviser to all employees on HR processes and procedures; direct people to the appropriate resources or to the appropriate member of the team
- Assist with WSP/ATR and EE for relevant Business Units
- Coordinate and cofacilitate basic HR related training sessions for employees
Essential qualifications
- NQF level 6 - National Diploma in Human Resources
- Degree in an HR related discipline
- Minimum of 5 years experience in providing a range of human resources coordination and administrative support duties
- At least 2 years of practical experience operating as an HR Officer or generalist
- Experience working in HR corporate services / headquarters in a commercial environment across business units
- Experience with conflict management and facilitating difficult conversations
- Experience working with a variety of HR systems
- Ability to apply theoretical HR principles learned through tertiary studies, to the practical environment
- Sound knowledge and demonstrated application of Labour Legislation
- Strong attention to detail
- Expert planning and organising skills
- Proactive and pragmatic approach to work
- Results focused and works with a sense of urgency
- Independent thinker and problem solver, able to confidently raise any potential risks and issues
- Enthusiastic attitude towards getting involved in business and team activities
- Keen to learn new things and to share their your own knowledge and experience
- Collaborative nature of working with and supporting key stakeholders within the HR team
- Effective multi-tasking ability
Winning, Enabling and Delivery of Projects
- Opportunity Development, Capture Management, Proposal Development, Organized, Disciplined, Analytical
- Selections, Development, Delegation, Example, Self-Confidence, Independently responsible, Curiosity, Change Management
- Governance and legal awareness, Financial acumen, Risk management, Strategic perspective
- Institutional Representations, Taking the long view, Building common ground, Mutual respect, Responsiveness, Standing for the other, Engagement
