Job Description
Summary
As an HR Operations Specialist you will be participating in dedicated HR processes where you will be an expert handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with respective HR business partners for dedicated GE Business/Location and cooperating with Senior experts / owners of your responsible HR service process.
Essential Responsibilities
- Support HR Operations services such as On-boarding, Off-boarding, employee life cycle, benefits (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively
- Advise on questions/requests from employees, managers and the HR community in a professional, courteous & timely manner
- Deal with operational issues and process failures, identifying and implementing appropriate solutions.
- Develop action plan to mitigate operational risks or resolve escalated issues
- Proactively seek customer feedback to identify areas for simplification, standardization and productivity within assigned process.
- Build and share knowledge of area of expertise by contin
- uously keeping up to date with internal and external updates and changes
- Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements (in compliance with federal/ state requirements)
- Develop a strong working relationship with the GE HR community through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any issues
- Identify frequent customers / process issues and be able to suggest process, procedure and training improvement opportunities
- Cooperate with 3rd party providers when necessary
- Develop continuous process improvement / LEAN mindset, proactively identifying processes for improvement and driving change in line with business requirements.
- Have cultural awareness & sensitivity to flex style to suit differing cultural norms.
- Bachelors degree in Human Resources or related Business degree from an accredited university or college
- Prior professional work experience in HR Operations/Service-oriented environment across multiple sites/locations within Sub Saharan Africa Region, including partnership with third parties
- Minimum 2 years of relevant professional work experience with demonstrated achievement in Service-oriented environment.
- Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency
- Knowledge of local labor regulations, confidentiality & controllership mindset.
- Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
- Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
- Fluency in regional languages and/or English knowledge both verbal and written
- Operational experience in HR service delivery, workforce admin/ lifecycle delivery
- Strong problem-solving skills to quickly identify and present the creative/collaborative solutions
- Strong communication skills
- Ability to make decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with employees
- Previous experience working with Workday and any ticketing system
