Human Capital Officer

Primary Purpose

To provide an effective and efficient integrated Human Capital function to the Bank, by carrying out best practices Human Capital function.

Qualifications

• Matric
• Diploma/ Degree in Human Resources or equivalent

Experience

• 3 -5 years' experience in in similar role
• 2 years' experience in a financial services industry

Minimum Knowledge Required

• Knowledge of latest legislation, BCEA, EE, LRA, BBBEE and market best practice.
• Ability to handle and process confidential information.
• Awareness of organisational development, succession planning and Talent management

Duties include but not limited to

FINANCIAL MANAGEMENT

Contribute to cost savings effort

• Assist in ensuring that HR team and business keep within agreed human capital budgets.
• Work efficiently in order to reduce costs within area of responsibility.
• Continuously innovate to promote cost saving opportunities.

CUSTOMER CENTRICITY

Drive customer service

• Analyse and assess business requirements to provide timeous fit-for-purpose solutions.
• Build and maintain customer relationships.
• Assist in streamlining services to clients (both external and internal)
• Assist in fielding queries and complaints to ensure client satisfaction.
• Process supplier payments and manage records thereof and keep record of invoices ensuring no duplication.

OPERTIONAL EXCELLENCE

Ensure operational efficiencies and effectiveness

Recruitment, Onboarding

• Responsible for the recruitment of permanent and temporary employees, e.g. liaising with the recruitment team, candidates and Line Managers, monitoring applications, preparing job descriptions and conducting interviews.
• Responsible for the coordination of new joiners from approving offer letters, onboarding, contracts, arranging induction training and monitoring their probation process.
• Ensure audit of onboarding process in line with the check list
• Ensure vacancy approvals are done and approved for each role and track all applicants on breezy.
• Engage with line manager to create competency and technical questions.
• Send a list of all new employees to Learning withing agreed timelines.
• Ensure recruitment or appointments are meeting transformation/ EE plan and legislation requirements.
• Ensure department Inductions are completed.

Performance and Talent Management

• Track that all managers have contracted their direct reporting lines in the beginning of the financial year and for new joiners.
• Assist HCBP with ensuring that regular annual and mid-year performance reviews are carried out for all employees, monitoring and administering the process.
• When required, assist the HCBP and collaborate with line managers in implementing disciplinary procedures in accordance with the Bank policies.
• Take a proactive role in monitory the Performance Improvement Process (PIP).
• Contribute and provide input into succession plans and keeping data recorded.

Employee Relations

• Where appropriate, conducting return to work interviews, following periods of absence.
• Assisting with drafting new and reviewing policies and procedures with supervision.
• Assist with drafting or reviewing warnings.
• Prepare disciplinary packs and represent HC in disciplinary hearings and ensure all matters are recorded.
• Represent the Bank at reconciliation at CCMA.
• Assist with guiding employees on HC procedures and policies.
• Building strong relationships with external regulatory authorities.
• Maintain a good working knowledge of local employment legislation and best practice policies and procedures in all matters relating to human capital.
• Advising colleagues on matters in a confidential manner to provide guidance and support on welfare issues, referring matters to the HCBP where appropriate.
• Acting as a point of reference for staff with queries regarding policy, procedures, and other related matters.

HR System Processing

• Responsibility for processing the monthly payroll/input.
• Ensuring the accurate maintenance and security of HC records for all staff and assisting in general administration duties for the department.
• Accurate recording of information in Management Information Systems, ensuring monthly submission deadlines are met.

Learning and Development

• Assist with tracking leaning plans and collaborate with Learning Team to ensure implementation.
• Assist with identifying gaps and engage learning and HCBP with potential solutions.

Employee engagement and Wellness

• Facilitate employee engagement focus groups discussions and develop action plans to address focus areas.
• Organize several events in line with employee wellness days.
• Report any OHS related matters to HCBP and OHS department to ensure health and safety.
• Assist with employee referral to ICAS.
• Ensure administration and submission of all ill-health cases as per incapacity process.

HR Administration

• Process, verify and maintain documentation relating to employee activities such as training, grievances, disciplinary, performance reviews.
• Coordinate monthly invoices and ensure they are paid.
• Responsible for minutes drafting during HR meetings.
• CULTURE AND ENGAGEMENT

Drive the people culture

• Contribute in making the department a great place to work.
• Promote teamwork (level of teamwork, accountability, delivery, quality & speed of information shared contribution to efficiency and effectiveness of area)
• Make effort to forge and maintain quality inter-personal relationships.
• Take accountability for the achievement to operational objectives within area of control and influence.
• Support and drive the business's core values.
• Promote the sharing of knowledge.
• DATA MANAGEMENT

Ensure data integrity is maintained

• Ensure data integrity is maintained of HR systems and all information submitted for reporting is accurate.
• Provide meaningful analytics to HCBP that aid in making sound business decisions
• STAKEHOLDER MANAGEMENT

Maintain relations with all relevant stakeholders (internal and external)

• Build and maintain good stakeholder relationships.
• Ensure business is kept informed on the progress of deliverables or queries.
• Identify problem areas and ensure corrective action is taken.
• REPORTING

Provide management and business with necessary analytics and dashboards

• Responsible for updating and reporting various organization organogram monthly.
• Compile and submit various monthly reports to HCBP including, HR stats, headcount reporting, leave, er cases, exit interview feedback etc.
• Relay all new information gained to the HCBP and Team so that suitable strategies can be developed and implemented.
• Responsible for running HR projects as and when required.
• Responsible for adhoc administration.
• LEARNING AND GROWTH

Drive a continuous Learning culture

• Constantly learn about the HR profession, by subscribing to the relevant publications and by attending and participating in relevant training.
• Attend local events and other relevant HR training sessions, reading bulletins and local publications and other relevant literature.
• Keeping abreast of own Development and ensure exposure and skill is gained based on development areas

This position is advertised in line with our commitment to Employment Equity.