Market-leading experience in delivering products and services across four core capabilities: Loyalty,
Lifestyle Benefits, Insurance and Assistance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services that increase engagement, loyalty and value for customers.
We have more than 25 years experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1, 500 staff, and managing over 20 million end customers. We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
We have a grown-up environment Collinson. You will not be micromanaged, nor will you be measured against unrealistic or irrelevant KPIs. We will instead look at your contribution to the overall team target that you and your colleagues have been asked to achieve. This has created a more collaborative environment where our culturally diverse teams are tasked to work together towards common goals.
The role:
To provide specialist Human Resource support to stakeholders by facilitating and integrating aligned sound labour relations within the company. To assist with formulation of HR Policies, assisting in processing recruitment, selection, placement, and onboarding of staff. To provide, sound strategies towards staff retention, performance management as well as recognition and rewards programs. To promote a safe and inclusive workplace environment.
Key responsibilities:
Ensure adhere to laws and regulations of BCEA, Employment Equity, Skills Development Labour Relations Act (LRA), OHS and Protection of Personal Information (POPI) Act.
Capture new starter profile on Cascade and ensure all relevant documents are loaded
Assist employees with general issues pertaining to the employment relationship
Maintain all employee folders to ensure all relevant documentation in place
Arranging and assisting with Disciplinary Grievance and Incapacity Hearings and appeals
Assist company with representation at the CCMA in the event of disputes
Draft employment contracts and annexures
Facilitate recruitment process, advertising, shortlisting, interview process, placing and onboarding
Oversee probation migration to permanency or termination
Update movement of Staff - promotions, salaries, inter departments
Facilitate resignation process including exit interviews
Mediate disputes and handle labour appeal to ensure fairness
Validate warning, capture, and upload onto Cascade system
Guide and manage the absconding process
Update annual leave and report on sick leave trends
Generate and provide HR reports
Participate in forums and committees
Attend labour updates meetings to keep abreast with the changes
Always liaise with the Payroll and Benefits Administrator to keep abreast
Assist with payroll queries, overtime and salary updates or any changes
Maintain sound and effective relationships with all key stakeholders and staff
Experience and skills required:
Key requirements:
- Relevant HR qualification HRMD/ or equivalent
- Considerable experience in an HRC/HRG/HRBP role or similar
- Proficient in Ms office (Word, Out4look, Excel, PowerPoint)
- Sound knowledge of HR systems
- Good interpersonal and people skills
- Problem solving and solution orientated mindset
- Relationship building skills
- Good people management skills
- Conflict resolution and mediation skills
- Data interpretation and analytical skills
- Understanding and knowledge of SA legislation i.e. BCEA
- Understanding of recruitment, interviewing, and onboarding metrics
- Fluent in verbal and written English communication
