Position title: PPC Administration Manager
Division: People Performance and Culture
Location: Johannesburg
Reports to: PPC COO
Date: April 2022
Background
The PPC Business Unit of KPMG SA is responsible for providing specialist services that supports colleagues, the business objectives and strategy of the firm. PPC aspires to create an environment that is a great place to build a career for a diverse, talented group of people; a place where Colleagues are all respected, encouraged to be their true selves and supported to work together to serve the public interest.
Purpose Of Position
The PPC Administration Manager is responsible for managing the day-to-day operations of the Employee Information Services (EIS) team, the PPC portal, PPC technology systems as well as assisting to oversee PPC administration across the centers of excellence within PPC. They will supervise the EIS team and ensure the administration of Colleague data is managed as per the service level agreements. The role also actively engages in the continuous improvement of the EIS portfolio. This role will engage leaders, project sponsors/owners, internal and external suppliers, and strategic partners to ensure delivery of initiatives in alignment with Business objectives and the PPC strategy.
Key Accountabilities
- Develop an operational work plan within budget for the EIS team that is aligned to PPC budget and service delivery standards and frameworks.
- Oversee day-to-day operations of the EIS team including transaction monitoring, trend analysis including sign off for ISQM control requirements.
- Define and communicate internally set EIS quality standards in line with Global KPMG standards.
- Determine anticipated work volume and distribute work among EIS colleagues accordingly.
- Continuously track service delivery and drive EIS team activities towards set standards within agreed staffing capacity limits.
- Manage EIS productivity via SLAs and lead and coach the EIS team so they successfully execute their day-to-day duties.
- Identify training needs of the EIS team and deliver necessary training or make recommendations about meeting those training and development needs. Actively ensure knowledge/skills transfer, coaching and progress measurement takes place where appropriate.
- Ensure meaningful and timeous performance development processes for EIS team.
- Maintain all compliance requirements of EIS transactional processes.
- Work to improve support systems and processes in the EIS team through an analysis of business processes and the work carried out by the EIS team.
- Understand and utilise PPC systems to streamline processes and achieve targets.
- Utilise business and administrative expertise to evaluate EIS processes to drive business value outcomes and influence management decision-making.
- Advise and influence PPC Team Leads in the application of technology and administration to solve business problems.
- Propose new ways of approaching business solutions with technology driven administration.
- Liaise with ITS regarding any changes or enhancements as and when required and project manage the changes to ensure changes are implemented effectively.
- Collaborate with Functional Strategic HR Managers to implement administrative capabilities in the respective functions.
- Evaluate EIS processes and data management processes to identify enhancement or efficiency opportunities.
- Leads a proactive approach to PPC administration support by expanding upon existing processes and tools to deliver quality end results while continuing to develop and mentor staff and drive continuous improvement initiatives.
- Design and develop innovative administrative solutions to meet the needs of the business.
- Ensure the People Portal is up to date and relevant.
Relevant Skills
- 5 years of administrative management and leadership experience in a similar environment.
- Possession of a relevant bachelors degree.
- 3 years Oracle HR experience.
- Leadership skills especially in managing an Information Services Team.
- Ability to translate business needs into administrative solutions.
- Ability to manage and coordinate multiple administrative initiatives.
- Excellent people and relationship management skills with good analytical and technical skills.
- Proven success working with and communicating at all levels of Colleagues.
- Strong written and verbal communication skills.
- Takes accountability for setting clear performance goals and KPIs for the team and manages all aspects of the priority, quality and timeline of their deliverables.
- Has a strong preference for applying administrative governance and keeping the team accountable in delivering work accordingly.
- Knowledge in transaction processing and ISQM requirements.
- Knowledge in EIS models, processes, systems and operations.
- Extensive knowledge of HR systems and processes.
- Extensive knowledge and understanding of the Colleague Handbook.
- Advanced knowledge of Microsoft Office.
- Good organisational skills to ensure effective planning and prioritisation takes place regularly.
- The ability to strategically guide and align EIS processes, administration and data with KPMG required standards.
- Excellent client focus and delivery mindset with the ability to lead and manage a team.
- Ability to deal with conflict.
- Extremely high level of confidentially and integrity.
- Able to maintain a friendly, professional manner when liaising with Colleagues, even in challenging situations.
- Ability to multi-task, work well under pressure and perform to deadlines.
- The ability to build collaborative relationships with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity.
- Team player who is self-aware.
- Strong organisation skills, a self-starter with initiative, ability to foster innovation and a common-sense approach to problem solving.
- Sound decision making ability.
- Focus on continuous improvement within the EIS team while advancing an ethical environment.
- High level of attention to detail and a desire to drive quality.
