- Technicians are to drive according to the road regulations of SA on prior planned routes, ensuring that the service team arrives safely, unharmed & timeously at their destinations.
- Technicians are to comply with the Company Vehicle and Fuel Policies at all times.
- Technicians are to be in possession of a valid drivers license and PDP.
- Technicians are to complete vehicle checks every 2 weeks.
- Technicians are to report accidents, bumps, scratches or any defects on the vehicles to Management as and when it happens.
- Deliver a quality inspection and treatment service to exceed customer expectations.
- Provide customers with written evidence of service delivered.
- Upsell Tsebo Hygiene products and services and/or refer sales inquiries for leads to Sales Executives.
- Plan work routes efficiently and productively and achieves 100% state of service.
- Accurately submit reports and other related paperwork as required at specified time intervals.
- Manage a territorial area and all customer contained within it.
- Must be flexible, as the job may require travel and additional working hours.
Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
General
- To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business.
- To maintain a high standard of morale and motivation through good communication skills.
- To attend meetings, training sessions and conferences when required.
- To ensure that the companys objectives are achieved.
- To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo. Management and to support functions such as Quality (Star Grading), Procurement, Training or HR.
- Operations managers are to ensure that our THS brand is protected and represent it professionally at all times.
- Ensure that statutory/legal requirements are strictly adhered to.
- Continually look at cross selling opportunities within the Tsebo Solutions Group (hygiene, security, catering, facility management).
- To keep abreast of changes in all company policies and procedures and ensure that you and your sub-ordinates are compliant with and implement these.
- May be required to assist with any other duties that may be outside scope of responsibility.
- Good English language skills.
- Excellent verbal and written communication, with the ability to converse at all levels.
- Experience dealing with people.
- Customer Service experience.
- Health and Safety Experience.
- Self-motivated and ability to work unsupervised on own initiative.
- A proactive, analytical, logical and disciplined approach to problem-solving.
- Strong planning, organizational and prioritization skills.
- Understand and engage in contemporary and changing communication trends.
- Good people skills and relationship building.
- Attention to detail.
- Time management.
- An innovator and creative.
- Goal and deadline driven.
- Sense of urgency.
- Problem solving experience.
- Able to work under pressure.
- Be flexible and adaptable.
- Minimum Matric.
- Relevant Hygiene Technician experience.
- Team Leader or supervisory experience advantageous.
- Relevant tertiary qualification and/or equivalent experience.
- Must have a valid drivers license and own reliable vehicle.
- Must have come from a similar environment.
- Efficient use of company resources including time, consumables and equipment.
- Maintenance of equipment.
- Good understanding of scheduling of staffing and assign tasks.
- Strong people skills and knowledge or Industrial relations.
- Strong on client relationships and strong communication skills.
