ICT SUPPORT

Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.

Job Purpose

The ICT Support is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to user inquiries, diagnosing, and troubleshooting technical issues, and escalating issues to the senior ICT.

Duties And Responsibilities

• Assist users with hardware and software issues.
• Set up new machines for staff and students via WDS or SCCM.
• Ensure that SLAs with both Staff and students are met.
• Password Management and general account management.
• Service calls are updated and resolved via the Service Desk.
• Performing administrative support duties, as required.
• Completing weekly reports e.g. TAR and morning checks.
• Deploying student software across the network and ensuring all applications are operational.
• Checking all digital venues are ready for the next day.

Minimum Requirements

• Proven experience in IT support or a related role.
• Diploma or High certificate in Information Technology, or related field.
• Strong knowledge of computer hardware, operating systems, and software applications. (Windows environment)
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Certifications such as CompTIA A+, are a plus.

Enquiries

For enquiries, please feel free to contact Rosebank College Cape Town Campus on +27 21 425 2084

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.