ICT SUPPORT

Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.

Job Purpose

The ICT Support is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to user inquiries, diagnosing, and troubleshooting technical issues, and escalating issues to the senior ICT.

Duties And Responsibilities

• Assist users with hardware and software issues.
• Set up new machines for staff and students via WDS or SCCM.
• Ensure that SLAs with both Staff and students are met.
• Password Management and general account management.
• Service calls are updated and resolved via the Service Desk.
• Performing administrative support duties, as required.
• Completing weekly reports e.g. TAR and morning checks.
• Deploying student software across the network and ensuring all applications are operational.
• Checking all digital venues are ready for the next day.

Minimum Requirements

• Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +.
• Advanced Certificate / Diploma / Occupational Certificate (NQF Level 6) (NQF Level 6) in CCNA1 / MCSE / MCTIP (Ideal)
• Valid Drivers License
• Available to work on a Saturday

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.