The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28, 000 students nationwide.
As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.
Join us on our journey of shaping futures!
Job Purpose
Maximise productivity & supervision within the Debtors team. Minimizing accounts from being overdue/arrears, minimizing the handover of accounts. Supervisor will be specialized in different aspects of the debt collection department and supervise the team in line with this specialization.
Duties & Responsibilities
- Supervision of team which includes:
- Daily, Weekly and monthly staff statistics on collections, PTP made, broken PTP and average talk time, conversion rate,
- Training and counselling where standards are not met via training or disciplinary.
- Updates on risk categories of debt and the way forward.
- Loading, calls, Sms and email campaigns.
- Assisting collectors during a call by using the call whispering function
- Monitoring and reporting on daily, weekly, and monthly performance collection vs set target
- Deal with all/any escalated queries or high-risk debtors from Senior credit controllers.
- Tracing as required by team members.
- Identifying accounts due for handover.
- Accounts balance adjustments of any nature on accounts
- WhatsApp messaging/SMS portal.
- Assist with the month-end report.
- Handling HR performance-related issues and escalation if necessary.
- Send Monthly bulk Statements.
- improve the system to be more efficient and effective.
- Daily management of the age analysis & work planning and allocation accordingly.
Minimum Requirements:
Minimum
- Bachelors Degree (NQF Level 7) qualification in Financial management or similar
- Postgraduate Degree (NQF Level 8) qualification in Financial management or similar
Minimum
- Debt collection experience minimum 7 years
- Debt collection supervision minimum 4 years
- Supervision, training and disciplining of staff
- Deal with customers diligently, courteously, and professionally while collecting payments (Excellent telephone manner)
- Ability to understand and read a statement, to identify overdue account
- Be concise and assertive, although also persuasive and patient
- Excel knowledge
- Customer service orientated and some knowledge of CPA
- Self-motivated, reliable negotiation experts who care for our clients as well as our company.
