IT Application Support Specialist

The Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levis, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 1000 employees and sixteen office locations across the United States, Europe, Africa, and Asia.

Why this role is exciting!

The IT application support specialist is an individual that goes out their way to provide technical support for a multitude of software applications. They are subject matter experts and know the ins and outs of various SaaS solutions. This role will focus on providing support to key SaaS tools such as Google Workspace, Atlassian, Slack, Zoom.

What you will be doing:

• Troubleshoot and resolve SaaS issues
• Conducts research to understand, explain and resolve technology issues
• Communicates updates to users that have been or may be affected by a problem
• Follows up with users after problems have been resolved
• Utilizes help desk tracking software to present recommendations and improvements for user systems
• Initiates onboarding procedures for new users into the system
• Ensures response times are quick and effective to appropriately resolve requests

Does this sound like you?

• 3-5 years of end-user support
• 2+ years of dedicated application support (subject matter expert)
• Experience with system integrations
• Experience with setting up and managing SAML authentication
• Experience with creating technical documentation
• Ability to work independently and think creatively
• Intellectual curiosity and a desire to be challenged

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Stock Options
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Flexible work hours
• Casual work environment

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.