IT Support Technician

Our client based in Cape Town is seeking to employ an IT Support Technician who would be responsible for ensuring both the hardware and software of their business. The successful candidate would be required to adequately maintain and install the IT services offered to clients ensuring that all operations are fast and stable.

The IT Support Technician is also responsible for driving IT strategy in the company and ensuring we maximise the benefit and use of the current technology.

You will be reporting to the Senior IT Technician and will be expected to perform the below duties:

Support Ticket System

• Assisting clients and staff via our support ticketing system
• Assisting staff with certain tasks and information they dont have access to
• Proactively monitor ticketing system, updating tickets and closing tickets timeously

Printers (Papercut)

• Add and remove users
• Install virtual printer queues on client devices
• Assist and train clients on printer functions
• Maintaining toner levels
• Troubleshooting printing related problems

Internet

• Troubleshooting internet problems on clients devices
• Installing internet solutions based on client requirements
• Router installations and configuration
• Connecting devices to the various internet options
• Escalating more complex problems to senior support
• Good understanding of networking and internet concepts

VoIP

• Installation of VoIP phones
• Patching of data points for VoIP
• Repairing cabling
• Troubleshooting telephone and cabling problems
• Troubleshooting VoIP related problems

CCTV

• Installing new cameras and cabling
• Replacing broken cameras and cabling
• Ensuring the CCTV systems is working correctly
• Troubleshooting CCTV system problems

Biometrics

• Troubleshooting biometric reader and client access problems
• Installing and maintaining biometric readers
• Troubleshooting fingerprint issues using the Access Control software

Networking

• Installation and crimping of new cabling
• Cable management
• Troubleshooting network cable problems
• Patching of different networks with senior approval

Wireless

• Installation of access points
• Connection of devices to wireless networks
• Periodic testing of wireless networks
• Troubleshooting wireless problems

Tech support

• Virus, malware, Trojan removal
• Operating system problems
• Hardware faults
• Microsoft Office and general advise
• Email setting problems
• Internet browser problems
• Printer problems
• Identifying and eliminating risks associated with the above before causing any major damage

Meeting Rooms

• Assisting clients with connecting a laptop to projector or TV and other general IT needs
• Management of Video conference software for CubeWS
• Being on standby for clients while a VC is taking place
• Installing the necessary equipment based on the clients needs ie. Projectors, telephones, Polycom,

power points, internet connections

Maintenance

• Weekly and bi weekly visual inspections of the various systems
• Cleaning hardware of dust and any other dirt
• Checking UPS is in working order

Server Room

• Maintenance and updates relating to the server room. Ensure it continues to function at an optimal

level within no disruptions to clients or internal staff

• Ensuring the sever rooms are clean and tidy

Office 365

• Assisting staff with office 365 problems

Other

• Advise and teach Centre Manager (CM) of the different IT systems
• Assist CM with troubleshooting IT issues via the phone, remote application or teams
• Ensure constant communication with CM each day via email and phone for general assistance and

queries

• The IT support technicians must at all times have a positive and professional attitude when liaising

with colleagues, existing clients or prospective clients

• Follow the producer with ICT service agreement process for additional work a client would request

for services that are not provided for free.

Core Competencies

• Analysing
• Learning & Researching
• Planning & Organizing
• Delivering Results and Meeting Client and/or Staff Expectations
• Achieving Personal Work Goals and Objectives
• Applying Expertise and Technology