Discovery Corporate & Employee Benefits Indexer About Discovery
Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.
Key Purpose of the role The position is responsible for the day to day managing of incoming work through various channels within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically manage, and index incoming tasks related to Retirement Fund disciplines, for example monthly contributions, claims, investment options, individual transfers in, section 14, section 28 processes etc. The incumbent must ensure that processes and procedures are followed, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to clients. Areas of responsibility may include but not limited to
- Performing QA function for document verification where necessary.
- Processing and indexing all daily transactional activity within agreed service levels.
- Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Group Life plan guide, Discovery Retirement fund product, participating employer special rules etc.
- Ensure the delivery of key operational attributes such as data completeness and data quality.
- Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Ensure accuracy of daily task registers such as the claims control, investment option control etc. Prepare management reports for submission to superior.
The Successful Candidate Must Demonstrate The Following Competencies:
- A positive attitude
- Self-starter with a high attention to detail and be able to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution focused
- Analytical interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time management and organizational skills
- Must be team orientated, willing to assist other team members in the office
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills
- Matric essential
- MS Office Word, Excel, Outlook, Teams, SharePoint skills etc - essential
- 1 - 2 years Employee Benefits, Retirement Funds, Umbrella Fund experience - advantageous
- NQF level 4 or similar - advantageous
- Relevant Industry Qualifications: Wealth Management, Introduction to Retirement Funds advantageous
- Full Universe Compliance and Legislation relating to Employee Benefits and Umbrella/Retirement Funds - advantageous
- Understanding of the Retirement Fund and Umbrella Fund operational requirements advantageous
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
