Industrial Engineer Graduate

Role Purpose

The purpose of the Graduate Industrial Engineer is to document and evaluate existing processes to improve quality and reduce efforts. Suggest new design and implement new business processes to optimize business results. Graduate will oversee all Sales Connect our internal CRM system processes as well as all VIA processes Our Independent Financial adviser processes.

Requirements

Qualifications:

• Industrial Engineering or related degree (Essential)
• Business Analysis certification (e.g., BABOK, CBAP) Desirable
• Project management qualification (Desirable)

Experience

No Experience Graduate position.

Duties and Responsibilities

Continuous Business Improvement

• Formulates words to articulate complex, effective strategies and draft best practice documents consistent with the business and competitive strategy of MDS, finalise and make available.
• Analyses and map MDS business processes using various technology platforms/ methods to find opportunities for improvement as well as identify losses and troubleshoot these losses further to determine root courses, people, process, and system.
• Provide authoritative, expertise and advice when it comes to process business improvement Act as internal consultant, developing short- and long-term strategies for the MDS business and incorporating these with other practices to reduce costs both in terms of sales and workflow inefficiencies. Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Coordinate and manage key business projects for improvement, establish measurable standards, keep stakeholders on track to implement the change.
• Identify solutions to enhance cost effectiveness and increase operational efficiency, Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders, positively influence and participate in change initiatives when it comes to People, process and system
• Work closely with Change, Programme and Project development and project support to get new processes implemented
• Formulates words to articulate complex, effective strategies and draft best practice documents consistent with the business and competitive strategy of MDS, finalise and make available.
• Analyses and map MDS business processes using various technology platforms/ methods to find opportunities for improvement as well as identify losses and troubleshoot these losses further to determine root courses, people, process, and system.
• Provide authoritative, expertise and advice when it comes to process business improvement Act as internal consultant, developing short- and long-term strategies for the MDS business and incorporating these with other practices to reduce costs both in terms of sales and workflow inefficiencies. Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Identify solutions to enhance cost effectiveness and increase operational efficiency, Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders, positively influence and participate in change initiatives when it comes to People, process and system
• Keep abreast of latest IT trends and practices to optimise service offering and minimize risk.
• Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
• Analyse and understand the business requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions and by testers to test and confirm successful delivery of solutions to the requirement.
• Contribute to translating the business goals into design in line with systems architecture.
• Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.
• Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
• Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable, and sustainable and solve complex business problems.
• Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
• Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
• Define reporting requirements and integration points on affected components using diagrammatic representations.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.

CLIENT

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.

PEOPLE

• Contribute to creating a positive work climate and culture to energise employees, give meaning to work, minimize work disruption, and maximize employee productivity.
• Contribute to and drive a culture that guides and directs best practice, fostering an environment of continuous learning, people growth and improvement and cohesiveness.
• Effectively manage your performance within the team to ensure business objectives are achieved.
• Be a role model for innovation, change agility and collaboration behaviors within the team.